Site Operations Lead — Customer Experience

Get Recruited; Maidstone; On-site; GBP 32,000 - 42,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking an operations-led professional to oversee the daily operations of a complex, customer-facing site. The successful candidate will take charge of ensuring smooth and efficient delivery across all areas, acting as the key decision-maker during operational challenges. Proven experience in operational roles, strong communication skills, and a passion for operational excellence and customer experience are essential for this exciting opportunity.

Qualifications

• Proven experience in a heavily operational role.
• Strong understanding of multi-functional site operations.
• Highly organised and able to remain composed under pressure.

Responsibilities

• Take full ownership of daily site operations.
• Maintain a clear operational overview.
• Identify and mitigate operational risks in real time.
• Ensure all operational procedures are followed.
• Oversee documentation and compliance.
• Act as a decision-maker during operational challenges.
• Oversee the Customer Experience Team.

Skills

Operational leadership

Multi-functional site understanding

Organisational skills

Communication skills

Proactivity

Customer experience orientation

Job description

A recruitment agency in the United Kingdom is seeking an operations-led professional to oversee the daily operations of a complex, customer-facing site. The successful candidate will take charge of ensuring smooth and efficient delivery across all areas, acting as the key decision-maker during operational challenges. Proven experience in operational roles, strong communication skills, and a passion for operational excellence and customer experience are essential for this exciting opportunity.