Director of Customer Experience & Growth (Maritime Digital)

UK Hydrographic Office; Taunton; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading maritime data solutions provider is seeking a Chief Customer Officer to join their Executive Leadership Team in Taunton. This role involves developing and leading the customer-focused commercial strategy while ensuring customer needs are at the forefront of the organization. The ideal candidate will have extensive experience in leadership, innovation, and market development within a rapidly evolving digital landscape. This full-time position offers a significant opportunity to influence the future of maritime services.

Qualifications

• Extensive experience in customer-focused commercial strategy development.
• Proven leadership abilities in managing high-performing teams.
• Experience with digital transformation in maritime or related sectors.

Responsibilities

• Lead the customer-focused commercial strategy for UKHO.
• Inspire and empower teams to foster a culture of trust and innovation.
• Deliver sales revenue and gross margin targets for ADMIRALTY products.
• Act as the Customer Champion, ensuring customer needs drive the organisation's focus.

Skills

Commercial insight

Leadership

Customer focus

Market development

Innovation

Job description

A leading maritime data solutions provider is seeking a Chief Customer Officer to join their Executive Leadership Team in Taunton. This role involves developing and leading the customer-focused commercial strategy while ensuring customer needs are at the forefront of the organization. The ideal candidate will have extensive experience in leadership, innovation, and market development within a rapidly evolving digital landscape. This full-time position offers a significant opportunity to influence the future of maritime services.