Head of Customer Experience

Broadacres Housing Association; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading housing services provider in the United Kingdom is seeking a dedicated Head of Customer Experience to enhance customer satisfaction and deliver high-quality housing and support services. As the leader of the Customer Experience approach, you will oversee neighbourhood management, income collection, and address anti-social behaviour to ensure an excellent customer experience.

Responsibilities

• Lead the neighbourhood management.
• Oversee income collection processes.
• Manage anti-social behaviour cases.

Job description

Head of Customer Experience

Are you passionate about customer experiences and delivering high-quality housing & support services?

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.

Key Responsibilities:

• Lead the neighbourhood management, income collection, anti-social behaviour, etc. (click apply for full job details)