Head of Complex Repairs & Technical Excellence

Peabody

Slough

On-site

GBP 85,000 - 120,000

Full time

2 days ago

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Job summary

Peabody is seeking a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes. Reporting to the Assistant Director of Repairs Delivery, you will guide a large regional surveying and coordination function, shaping a consistent approach while improving technical assurance and resident outcomes.

This role is within a significant period of change as teams move under a single leadership structure and a new end-to-end CRM process is

Qualifications

Experience in repairs/property services with strong technical knowledge of complex repairs.
Commercial awareness with data-led, process-driven approach.
Ability to lead dispersed teams through change.

Responsibilities

Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
Manage an approximately £25m budget, driving stronger commercial control and value for money.
Lead and performance manage Property Service Managers and surveying teams.
Strengthen end-to-end management of complex cases, reducing delays and escalation into disrepair.
Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
Use data and performance information to identify issues, improve productivity and drive continuous improvement.
Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.