Contracts Manager

PEABODY COMMUNITY FOUNDATION; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible and hybrid working

30 days annual leave

Up to 10% pension contribution

Two paid volunteering days each year

Flexible benefits scheme and employee

Job summary

Peabody is recruiting a Contracts Manager to drive performance and deliver excellent property services within our Repairs Team. You will manage contractor performance, drive service improvements and ensure homes are maintained to high standards.

Working closely with operational teams, contractors and stakeholders, you will monitor KPIs, manage escalations and support complaint resolution, using data to improve compliance, customer outcomes and value for money.

Qualifications

• Experience managing contracts, contractor performance and service delivery within housing, maintenance or a similar environment.
• Strong stakeholder management, communication and influencing skills.
• Good commercial awareness, including budget management and delivering value for money.

Responsibilities

• Manage contractor performance, ensuring works are delivered safely, on time, within budget and to the required standard.
• Monitor KPIs, work in progress and service delivery, driving improvements where performance falls below expectations.
• Lead contract review meetings, manage escalations and support complaint resolution.
• Use data and insight to improve service performance, compliance and customer satisfaction.

Skills

Contract management

Contractor performance

Stakeholder management

Job description

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Contracts Manager

Vacancy Reference peabodygroup/TP/1231/1402

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Our Vacancy

Contract Manager – Drive Performance and Deliver Excellent Property Services

Are you an experienced Contract Manager with a passion for delivering high-quality repairs and maintenance services? Join Peabody's Repairs Team and play a key role in managing contractor performance, driving service improvements and ensuring our homes are maintained to the highest standards.

Working closely with operational teams, contractors and stakeholders, you'll help deliver excellent customer outcomes, strong commercial performance and value for money across our property services contracts.

What you'll be doing

• Manage contractor performance, ensuring works are delivered safely, on time, within budget and to the required standard.
• Monitor KPIs, work in progress and service delivery, driving improvements where performance falls below expectations.
• Lead contract review meetings, manage escalations and support complaint resolution.
• Use data and insight to improve service performance, compliance and customer satisfaction.

What you'll bring

• Experience managing contracts, contractor performance and service delivery within housing, maintenance or a similar environment.
• Strong stakeholder management, communication and influencing skills.
• Good commercial awareness, including budget management and delivering value for money.
• Knowledge of property maintenance, compliance and Health & Safety requirements.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• Flexible and hybrid working
• 30 days annual leave, plus bank holidays
• Up to 10% pension contribution
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal

Please read before applying

• A full UK driving licence and access to a vehicle is desirable.
• This role will involve travel to offices and contractor locations, including Westminster, Basildon, Houghton Regis and other regional offices.
• Peabody does not provide visa sponsorship.

Got questions? Reach out to George Murphy, Talent Specialist, at [e-mail]

We reserve the right to close this advert early should we receive a high volume of applications.