Head of Community Services

Cardiff and Vale University Health Board

Edingley CP

On-site

GBP 90,000 - 115,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

5 weeks holiday pay + BH

Travel expenses 45p/mile

Pension scheme

Staff referral scheme

Comprehensive training

Employee Assistance Programme

Bluelight Card discount

Free DBS check & uniform

Job summary

Nottinghamshire Hospice is seeking a Head of Community Services to provide operational and clinical leadership for our community-based palliative and end-of-life care services. You will drive excellence in care delivery, workforce development, and stakeholder engagement, acting as a senior clinical resource for complex cases.

The role combines leadership with professional clinical oversight and requires a registered healthcare professional with strong experience in palliative care and

Qualifications

Registered Nurse, Allied Health Professional, or other Registered Healthcare Professional with current professional registration.
Degree-level qualification in a relevant healthcare discipline (or equivalent experience).
Evidence of continuing professional development.
Leadership or management qualification, or willingness to work towards one.
Specialist qualification or significant experience in palliative and end-of-life care.
Master’s degree or equivalent advanced study.
Senior management experience within healthcare, hospice, community, or palliative care services.
Experience of leading multidisciplinary teams and managing managers.
Experience of operational and clinical service management.
Experience of quality improvement, governance, risk management, and service development.
Experience of managing change and driving service improvements.
Experience of building effective partnerships with external stakeholders and healthcare organisations.
Strong understanding of palliative and end-of-life care principles and practice.
Excellent leadership, communication, and interpersonal skills.
Strong organisational, and resource management skills.
Ability to analyse data, monitor performance, and implement improvements.
Commitment to person-centred care and the hospice values.
Experience of delivering education, training, and workforce development programmes.

Responsibilities

Provide operational and clinical leadership for community services, ensuring high-quality, safe and responsive palliative care.
Oversee governance, risk management, safeguarding, incident reporting and quality assurance in community services.
Lead workforce planning and recruitment, ensuring staffing and resources meet service objectives.
Manage budgets and resources in collaboration with senior colleagues.
Foster an inclusive, high-performing culture and staff wellbeing across teams.
Build and maintain partnerships with NHS, care providers, commissioners and voluntary sectors.
Champion equity, diversity and inclusion in all people practices.
Lead on investigations, service feedback responses and inspections readiness.
Support education and professional development across the service.

Skills

Leadership

Clinical leadership

Governance

Stakeholder engagement

People management

Palliative care

Data analysis

Communication

Education & development

Education

NHS registered professional

Healthcare degree

CPD evidence

Leadership qualification

Master’s degree

Job description

The Head of Community Services is a Hospice leadership role responsible for the operational, and clinical leadership of Nottinghamshire Hospice's community-based services. The postholder will ensure the delivery of high-quality, safe, responsive, and compassionate palliative and end of-life care services, enabling people to live as well as possible in the place they call home., As a member of the Hospice Leadership Team, the Head of Community Services will provide visible leadership across community services, driving excellence in care delivery, service performance, workforce development, and stakeholder engagement. The role combines operational management with professional clinical leadership and requires a highly experienced registered healthcare professional with a strong understanding of palliative and end-of-life care. The postholder will oversee the management and development of, Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion is embedded in all areas of people practice. Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted to the Hospice in Your Home team. Hospice Leadership As a member of the Leadership Team, you will attend meetings and take an active role in supporting and delivering actions from the Senior Leadership Team departmental and organisational strategies. Clinical Leadership Provide professional and clinical leadership across community services, ensuring care is delivered in accordance with evidence-based practice, national guidance, and Care Quality Commission (CQC) regulatory requirements. Promote a culture of excellence, safety, learning, and continuous quality improvement. Maintain oversight of clinical governance, risk management, safeguarding, incident reporting, and quality assurance processes within community services. Ensure patients and families receive person-centred, equitable, and compassionate care. Act as a senior clinical resource and expert advisor for complex clinical situations as required. Operational Management Provide overall operational leadership for Hospice in Your Home and Wellbeing Day Services. Ensure services are appropriately staffed, resourced, and managed to meet operational demands and service objectives. Monitor service performance, activity, quality indicators, and outcomes, taking action where improvements are required. Lead workforce planning and service delivery models to ensure sustainable and effective services. Manage budgets and resources responsibly in collaboration with senior colleagues. People Leadership Line manage and support Lead Nurses and the Care Administration Lead. Foster a positive, inclusive, and high-performing culture that reflects the values of Nottinghamshire Hospice. Lead recruitment, retention, performance management, supervision, and professional development within the teams. Ensure staff receive appropriate support, training, and opportunities for growth. Promote staff wellbeing and engagement across community services. Partnership and Stakeholder Engagement Build and maintain strong relationships with external stakeholders including NHS organisations, Integrated Care System partners, primary care colleagues, care providers, commissioners, voluntary sector organisations, and community partners. Represent Nottinghamshire Hospice at external meetings, networks, and partnership forums. Promote the role and impact of hospice community services across Nottinghamshire. Work collaboratively with stakeholders to improve patient pathways and access to palliative and end-of-life care services. Governance and Quality Ensure compliance with all relevant regulatory, professional, and organisational standards. Lead quality improvement initiatives and contribute to service evaluation and audit programmes. Monitor risks and implement appropriate mitigation strategies. Lead on investigations and responses to service feedback. Support organisational readiness for inspections and quality reviews. Education and Professional Development Champion learning and development across community services. Support the development of palliative and end-of-life care knowledge and skills within the workforce. Contribute to the design and delivery of education and training programmes internally and externally where appropriate. Promote a culture of reflective practice, professional development, and evidence-based care. Values and Behaviours The postholder will demonstrate and promote the values of Nottinghamshire Hospice through: Compassion Trust Ambition On-Call Responsibilities Participate in the Hospices Clinical on-call rota (approximately one week in every five weeks). Provide operational and clinical leadership support outside normal working hours as required.

Registered Nurse, Allied Health Professional, or other Registered Healthcare Professional with current professional registration.
Degree-level qualification in a relevant healthcare discipline (or equivalent experience).
Evidence of continuing professional development.
Leadership or management qualification, or willingness to work towards one., Specialist qualification or significant experience in palliative and end-of-life care.
Master's degree or equivalent advanced study., Senior management experience within healthcare, hospice, community, or palliative care services.
Experience of leading multidisciplinary teams and managing managers.
Experience of operational and clinical service management.
Experience of quality improvement, governance, risk management, and service development.
Experience of managing change and driving service improvements.
Experience of building effective partnerships with external stakeholders and healthcare organisations.
Strong understanding of palliative and end-of-life care principles and practice.
Excellent leadership, communication, and interpersonal skills.
Strong organisational, and resource management skills.
Ability to analyse data, monitor performance, and implement improvements.
Commitment to person-centred care and the hospice values., Experience of delivering education, training, and workforce development programmes.

Why youll love working here

Nottinghamshire Hospice is a great place to work! As a charity were able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient. Trust Being authentic; unified; loyal; accountable; trustworthy; reliable and professional. Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users. Were the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support. If youre looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

Our benefits