Head of Community Services

NHS; Nottingham; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Pension scheme

Staff referral scheme

Employee Assistance Programme

Private GP access

Free DBS check

Uniform

Job summary

Nottinghamshire Hospice seeks a Head of Community Services to provide strategic clinical leadership for its community-based care. The role requires experience in operational and clinical leadership, ensuring high-quality, equitable palliative and end-of-life care across Nottinghamshire.

You will drive service performance, workforce development and stakeholder engagement, while maintaining governance and quality assurance.

Qualifications

• Senior management experience within healthcare, hospice, community or palliative care services.
• Experience leading multidisciplinary teams and managing managers.
• Operational and clinical service management experience.
• Quality improvement, governance, risk management and service development experience.
• Experience of driving service improvements and managing change.
• Experience building partnerships with external stakeholders and healthcare organisations.
• Strong understanding of palliative and end-of-life care principles and practice.

Responsibilities

• Provide professional and clinical leadership across community services and lead on equity, diversity and inclusion.
• Attend Leadership Team meetings and contribute to strategic delivery of organisational strategies.
• Provide operational leadership for Hospice in Your Home and Wellbeing Day Services.
• Lead recruitment, retention, performance management and workforce development.

Skills

Senior management

Multidisciplinary leadership

Governance & risk

Quality improvement

Change management

Partnership building

Palliative care

Leadership communication

Data analytics

Education & development

Education

Registered healthcare professional with current registration

Master's degree or equivalent

Leadership/management qualification or willingness to obtain one

Specialist qualification in palliative and end-of-life care

Job description

The Head of Community Services is a Hospice leadership role responsible for the operational,and clinical leadership of Nottinghamshire Hospice's community-based services. The postholderwill ensure the delivery of high-quality, safe, responsive, and compassionate palliative and endof-life care services, enabling people to live as well as possible in the place they call home.

Previous applicants need not apply.

Main duties of the job

As a member of the Hospice Leadership Team, the Head of Community Services will providevisible leadership across community services, driving excellence in care delivery, serviceperformance, workforce development, and stakeholder engagement. The role combinesoperational management with professional clinical leadership and requires a highly experiencedregistered healthcare professional with a strong understanding of palliative and end-of-lifecare.The postholder will oversee the management and development of

Hospice in Your Home 24-hour community service

The role requires regular travel across Nottinghamshire and participation in theHospice's Clinical on-call rota approximately one week in every five weeks.

About us

Why youll love working here

Nottinghamshire Hospice is a great place to work!

As a charity were able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Our values are embedded into the Hospice:

Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

Were the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.

If youre looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

• Pension Scheme,
• Staff referral scheme- Earn up to £1,000.00,
• Employee Assistance Programme, including private GP access,
• Free DBS check and Uniform

Job responsibilities

Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion isembedded in all areas of people practice.Act as a champion for equity, diversity and inclusion, challenging poor or inappropriatepractice in all areas of Nottinghamshire Hospice delivery of service. This is not restrictedto the Hospice in Your Home team.

As a member of the Leadership Team, you will attend meetings and take an active role insupporting and delivering actions from the Senior Leadership Team departmentaland organisational strategies.

Clinical Leadership

Provide professional and clinical leadership across community services, ensuring care isdelivered in accordance with evidence-based practice, national guidance, and Care QualityCommission (CQC) regulatory requirements.

Promote a culture of excellence, safety, learning, and continuous quality improvement.

Maintain oversight of clinical governance, risk management, safeguarding, incidentreporting, and quality assurance processes within community services.

Ensure patients and families receive person-centred, equitable, and compassionate care.

Act as a senior clinical resource and expert advisor for complex clinical situationsas required.

Operational Management

Provide overall operational leadership for Hospice in Your Home and Wellbeing Day Services.

Ensure services are appropriately staffed, resourced, and managed to meet operationaldemands and service objectives.

Monitor service performance, activity, quality indicators, and outcomes, takingaction where improvements are required.

Lead workforce planning and service delivery models to ensure sustainable and effectiveservices.

Manage budgets and resources responsibly in collaboration with senior colleagues.

Line manage and support Lead Nurses and the Care Administration Lead.

Foster a positive, inclusive, and high-performing culture that reflects the values ofNottinghamshire Hospice.

Lead recruitment, retention, performance management, supervision, and professionaldevelopment within the teams.

Ensure staff receive appropriate support, training, and opportunities for growth.

Promote staff wellbeing and engagement across community services.

Partnership and Stakeholder Engagement

Build and maintain strong relationships with external stakeholders including NHSorganisations, Integrated Care System partners, primary care colleagues, care providers,commissioners, voluntary sector organisations, and community partners.

Represent Nottinghamshire Hospice at external meetings, networks, and partnershipforums.

Promote the role and impact of hospice community services across Nottinghamshire.

Work collaboratively with stakeholders to improve patient pathways and access to palliativeand end-of-life care services.

Governance and Quality

Ensure compliance with all relevant regulatory, professional, and organisational standards.

Lead quality improvement initiatives and contribute to service evaluation and auditprogrammes.

Monitor risks and implement appropriate mitigation strategies.

Lead on investigations and responses to service feedback.

Support organisational readiness for inspections and quality reviews.Education and Professional Development

Champion learning and development across community services.

Support the development of palliative and end-of-life care knowledge and skills within theworkforce.

Contribute to the design and delivery of education and training programmes internally andexternally where appropriate.

Promote a culture of reflective practice, professional development, and evidence-basedcare.Values and BehavioursThe postholder will demonstrate and promote the values of Nottinghamshire Hospice through:

Compassion

Trust

Ambition

On-Call Responsibilities

Participate in the Hospices Clinical on-call rota (approximately one week in every fiveweeks).

Provide operational and clinical leadership support outside normal working hoursas required.

Person Specification

Qualifications

• Registered Nurse, Allied Health Professional, or other Registered Healthcare Professional with current professional registration.
• Evidence of continuing professional development.
• Leadership or management qualification, or willingness to work towards one.
• Specialist qualification or significant experience in palliative and end-of-life care.
• Master's degree or equivalent advanced study.

Essential Knowledge and Skills

• Senior management experience within healthcare, hospice, community, or palliative care services.
• Experience of leading multidisciplinary teams and managing managers.
• Experience of operational and clinical service management.
• Experience of quality improvement, governance, risk management, and service development.
• Experience of managing change and driving service improvements.
• Experience of building effective partnerships with external stakeholders and healthcare organisations.
• Strong understanding of palliative and end-of-life care principles and practice.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational, and resource management skills.
• Ability to analyse data, monitor performance, and implement improvements.
• Commitment to person-centred care and the hospice values.
• Experience of delivering education, training, and workforce development programmes.
• Experience of working within hospice services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.