Head of Client Success — Hybrid & Growth Leader

Maxwell Bond; Manchester; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary up to £60k

6 personal development days per year

Hybrid working and flexible hours

Job summary

A leading digital agency in Manchester is seeking a Head of Client Support to lead a talented team and ensure high-quality support for clients. You will collaborate with senior leadership, nurturing client relationships and guiding a specialized team. The role offers a salary up to £60k and hybrid working options, with significant personal development opportunities. If you are passionate about client success, we would love to hear from you.

Qualifications

• Experience in a digital or technical environment (SaaS or CRM experience welcome).
• Confidence to engage senior stakeholders while supporting your team.
• Ability to guide teams through escalations.

Responsibilities

• Lead and empower a talented support team.
• Nurture client relationships and ensure consistent support.
• Collaborate with senior leadership and cross-functional teams.

Skills

Experience leading customer success teams

Strong relationship-building skills

Ability to remain calm in high-pressure situations

Strategic vision and hands-on leadership

Job description

A leading digital agency in Manchester is seeking a Head of Client Support to lead a talented team and ensure high-quality support for clients. You will collaborate with senior leadership, nurturing client relationships and guiding a specialized team. The role offers a salary up to £60k and hybrid working options, with significant personal development opportunities. If you are passionate about client success, we would love to hear from you.