Head of Client Support

Maxwell Bond; Manchester; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary up to £60k

6 personal development days per year

Hybrid working and flexible hours

Job summary

A leading digital agency in Manchester is seeking a Head of Client Support to lead a talented team and ensure high-quality support for clients. You will collaborate with senior leadership, nurturing client relationships and guiding a specialized team. The role offers a salary up to £60k and hybrid working options, with significant personal development opportunities. If you are passionate about client success, we would love to hear from you.

Qualifications

• Experience in a digital or technical environment (SaaS or CRM experience welcome).
• Confidence to engage senior stakeholders while supporting your team.
• Ability to guide teams through escalations.

Responsibilities

• Lead and empower a talented support team.
• Nurture client relationships and ensure consistent support.
• Collaborate with senior leadership and cross-functional teams.

Skills

Experience leading customer success teams

Strong relationship-building skills

Ability to remain calm in high-pressure situations

Strategic vision and hands-on leadership

Job description

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Maxwell Bond

Delivery Team Lead- Client Services @ Maxwell Bond | Strategic Partner in Talent Acquisition

Head of Client Support

(Customer Success / Client Support / SaaS)

Central Manchester (2x a week)

We’re looking for a Head of Client Support / Customer Success to join an internationally recognised digital agency in central Manchester. With nearly £30 million of new investment and ambitious growth plans, it’s an exciting time to make your mark and help shape our future.

In this role, you’ll lead and empower a talented support team, nurture client relationships, and act as a trusted escalation point for key accounts. You’ll collaborate with senior leadership and cross-functional teams to ensure our clients receive consistent, high-quality support that drives both satisfaction and long-term partnerships.

This isn’t a hands-on technical role, but you’ll guide a team of technical specialists and ensure client needs are always at the heart of how we work.

What you’ll bring

• Experience leading customer success, client support, or services teams in a digital or technical environment (SaaS or CRM experience welcome).
• Strong relationship-building skills, with the confidence to engage senior stakeholders while supporting your team to succeed.
• Ability to remain calm and solutions-focused in high-pressure situations.
• A balance of strategic vision and hands-on leadership in guiding teams through escalations.

What’s in it for you

• Salary up to £60k
• 6 personal development days per year (plus a dedicated fund for training and growth)
• Hybrid working (2 days a week in Manchester city centre) and flexible hours

Great leaders come from many different backgrounds, and not everyone ticks every box. If you’re passionate about client success and excited by the chance to grow a support function in a fast-moving agency, we’d love to hear from you.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Other

Industries

• Digital Accessibility Services and Software Development