Hybrid Head of Client Liaison — Client Success Leader

Clear IT Recruitment Limited; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency in Manchester is seeking a Head of Client Liaison to lead the Client Liaison team, ensuring high-quality client engagement and service delivery. The role involves setting strategies for client services, collaborating with sales, and fostering client partnerships. Candidates should have proven experience in client service operations and a strong focus on client advocacy. Hybrid working arrangements are available.

Qualifications

• Proven experience of leading client service operations.
• Experience of leading a team of client relationship managers.
• Evidence of acting as strong client advocate.

Responsibilities

• Lead the Client Liaison team for post-sale engagement.
• Set strategy for client journey and service provision.
• Own end to end client engagement processes.

Skills

Leading client service operations

Developing successful client partnerships

Obsessive client focus

Job description

A recruitment agency in Manchester is seeking a Head of Client Liaison to lead the Client Liaison team, ensuring high-quality client engagement and service delivery. The role involves setting strategies for client services, collaborating with sales, and fostering client partnerships. Candidates should have proven experience in client service operations and a strong focus on client advocacy. Hybrid working arrangements are available.