Head of Client Success & Growth — Lead & Scale Team

Retail Insights; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic client-focused company in London seeks a Head of Client Success to drive their client success strategy and lead a growing team. With a focus on customer satisfaction and operational excellence, the ideal candidate will have over 5 years of leadership experience in a fast-paced growth environment, alongside skills in project management and analytical thinking. This role offers competitive compensation and opportunities for personal and professional growth.

Benefits

Market-competitive compensation

Travel opportunities for conferences

Unlimited growth potential

Qualifications

• 5+ years of leadership experience in a high growth environment.
• Strong project management skills and ability to prioritize.
• Success in leading and scaling client success functions.

Responsibilities

• Manage and mentor the client success team.
• Oversee onboarding and delivery for new clients.
• Implement best practices for people management.

Skills

Leadership experience

Project management

Analytical skills

Strong communication

Coaching and mentoring

Job description

A dynamic client-focused company in London seeks a Head of Client Success to drive their client success strategy and lead a growing team. With a focus on customer satisfaction and operational excellence, the ideal candidate will have over 5 years of leadership experience in a fast-paced growth environment, alongside skills in project management and analytical thinking. This role offers competitive compensation and opportunities for personal and professional growth.