Head of Client Success & Growth

Retail Insights; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading retail forum in London seeks a Client Success Director to lead and scale client operations and success strategies. This role is integral to the company's growth, requiring strong leadership and project management skills. You will manage a high-performing team and ensure excellent client delivery. The position offers market-competitive compensation and significant growth opportunities within a dynamic environment.

Benefits

Market-competitive compensation

Opportunity for international travel

Unlimited growth potential

Qualifications

• 5+ years of leadership experience in a fast-paced high growth environment.
• Strong project management and process creation skills.
• Proven success in scaling business functions.

Responsibilities

• Manage, grow and mentor the client success team.
• Onboard new clients and manage delivery processes.
• Create cross-departmental processes for efficiency.

Skills

Leadership experience

Project management skills

Analytical skills

Strong communication

Customer focused operations

Job description

A leading retail forum in London seeks a Client Success Director to lead and scale client operations and success strategies. This role is integral to the company's growth, requiring strong leadership and project management skills. You will manage a high-performing team and ensure excellent client delivery. The position offers market-competitive compensation and significant growth opportunities within a dynamic environment.