Head of Client Services

Fill My Funnel - LinkedIn Ads Agency; Greater London; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Head of Client Services to lead their client relationships and drive business growth. This role is perfect for a strategic thinker with a passion for LinkedIn Ads and a proven track record in managing high-performing teams. You will be at the forefront of client satisfaction, overseeing project execution, and collaborating closely with the agency owner to maximize new business opportunities. If you thrive in a fast-paced agency environment and are ready for a fresh challenge in B2B marketing, this is an exciting opportunity to make a significant impact in a collaborative team setting.

Qualifications

• 3+ years in B2B agency experience with management of client services teams.
• Strong understanding of LinkedIn Ads and strategic planning.

Responsibilities

• Manage client relationships and ensure high-quality service delivery.
• Lead and mentor account teams while overseeing multiple client accounts.

Skills

Client Relationship Management

Strategic Planning

Leadership

Account Management

Business Development

Tools

LinkedIn Advertising

Job description

Fill My Funnel, a leading B2B LinkedIn Ads agency trusted by over 100 brands worldwide, is looking to fill a key leadership position.

N.B. Before applying, please ensure you meet the below critical criteria:

• +3 Years working with B2B businesses within an agency.
• +3 Years of Management Experience leading a client services team within an Agency.
• Foundational knowledge and understanding of the LinkedIn Advertising platform.

The Head of Client Services will oversee and manage client relationships, ensuring high-quality service delivery while driving business growth. This role calls for a strategic thinker with strong leadership skills and a keen understanding of client needs and market trends.

Our team of LinkedIn experts do great work in a collaborative fast-paced agency, tackling the complex B2B space, while maintaining a fun and enjoyable atmosphere.

We are dedicated to delivering top-tier services and innovative solutions to our clients.

As we continue to grow, we are seeking a dynamic and experienced Head of Client Services to join our team and play a pivotal role in driving client satisfaction, business growth and managing our team.

Key Responsibilities:

• Client Relationship Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact. Act as a trusted advisor, understanding client needs and aligning them with agency capabilities.
• Account Management: Oversee multiple client accounts, ensuring their needs and expectations are met or exceeded. Facilitate effective communication between clients and internal teams.
• Strategic Planning: Collaborate with clients to understand their long-term goals and develop strategic plans. Identify opportunities for upselling or cross-selling services to existing clients.
• Project Oversight: Supervise the execution of projects, campaigns, or services to ensure they align with client goals and expectations and deliver high-quality services or products to clients.
• Team Leadership: Lead and mentor account teams, providing guidance and support in client interactions and project execution. Foster a collaborative and high-performance team environment.
• Business Growth: Participate in business development activities to acquire new clients. Work closely with the Owner to maximise new business opportunities within existing client accounts.
• Budget Management: Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets.
• Quality Assurance: Ensure services meet or exceed agreed-upon standards, maintaining high client satisfaction.
• Collaboration with Management Team: Work with the agency owner and Head of Operations to ensure the team is utilising processes and are held accountable in line with the client and business expectations.

About You:

✓ Passionate about LinkedIn Ads and ready for a fresh challenge in B2B marketing.

✓ Leadership experience with a track record of managing high-performing client facing teams.

✓ Thrives in an agency environment, balancing team dynamics with client expectations and strategies.

✓ A dynamic, strategic, adaptable professional deeply invested in digital marketing.

✓ Ready to lead, collaborate, and enjoy the flexibility of remote work.

The Offer:

• Role: Head of Client Services
• Location: Remote (UK-based preferred for occasional meets)
• Employment Type: Full-time

Apply Now:

• We would like to hear from you if you are ready to take on a leadership position at a fast-growing LinkedIn-focused agency.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Advertising Services