Head of Client Services – Cards & Payments (Spanish-Speaking)

JR United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic, Spanish-speaking Head of Client Services to lead client-facing operations in the cards and payments sector. This hybrid role involves managing key projects, resolving complex issues, and delivering strategic insights through data analysis. You will be instrumental in building strong relationships with American clients and interfacing with technical teams to drive execution. If you are ready to make a significant impact in a globally connected role, this opportunity is perfect for you.

Qualifications

• Proven experience with clients in the Americas.
• Strong understanding of cards/payments lifecycle.

Responsibilities

• Lead client-facing services across the Americas region.
• Manage key projects and resolve complex technical/business issues.

Skills

Client Management

Cards/Payments Lifecycle

Project Management

Data Analysis

Stakeholder Management

Communication Skills

Job description

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Head of Client Services – Cards & Payments (Spanish-Speaking), London

Client: JCW

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Contract Opportunity: Head of Client Services – Cards & Payments (Spanish-Speaking)

Location: London (Hybrid)

Contract: Until end of 2025 (Daily Rate via Umbrella)

Start: ASAP

We’re hiring for a dynamic, Spanish-speaking Head of Client Services with deep expertise in cards and payments to support American clients in a high-impact contract role.

Key Requirements:

• Proven experience with clients in the Americas
• Strong understanding of cards/payments lifecycle (issuing, acquiring)
• Experience with global schemes/networks: Visa, Mastercard, RuPay, CUP, JCB
• Solid track record of client issue resolution and autonomous leadership
• Ability to document requirements, define scope, and drive business outcomes
• Familiar with PSPs, acquirers, merchants, and the wider card scheme ecosystem
• Comfortable navigating complex internal/external stakeholder environments
• Skilled in project management and data-driven business reviews
• Strong cross-functional communication, including with technical teams and executives

What You’ll Do:

• Lead client-facing services across the Americas region
• Manage key projects and resolve complex technical/business issues
• Deliver insights through data analysis and make strategic recommendations
• Build strong relationships to become a trusted client partner
• Interface with technical and project teams to drive execution

If you're ready to lead from the front in a globally connected role, we want to hear from you.