Head of Client Services

Foodhub; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Client Support Services to lead client satisfaction for over 18,000 clients. This role requires a hands-on, analytical leader who thrives in the field and is passionate about driving performance and process improvements. You will lead multiple teams, utilize data-driven insights to enhance service delivery, and collaborate with stakeholders to ensure exceptional client experiences. If you're ready to make a significant impact in a fast-paced environment, this is the opportunity for you!

Qualifications

• Proven experience leading client support or customer success at scale.
• Strong data analysis skills and comfort with performance dashboards.

Responsibilities

• Own client satisfaction and drive service performance for 18,000 clients.
• Lead regional and VIP account teams ensuring responsiveness and productivity.

Skills

Client Support Leadership

Data Analysis

Process Improvement

EPOS Systems Knowledge

Stakeholder Collaboration

Job description

We're Hiring: Head of Client Support Services (UK)

Location: UK-based, Hybrid

️ Sector: Client Services | EPOS | Field Operations | Strategic Leadership

About Us

Foodhub is a leading tech-driven platform, providing EPOS and APOS systems to the

restaurant and takeaway industry. Our online ordering platform enables customers to order

their favorite dishes effortlessly while helping restaurant partners maximize their revenue

with cutting-edge technology, dedicated customer support, and international marketing

campaigns

We're on the lookout for a hands-on, analytical, and people-first leader to take charge of client service delivery for over 18,000 UK-based clients, including our most valuable VIP accounts.

As Head of Client Support Services (UK), you’ll own client satisfaction and drive regional service performance by leading three key teams: VIP Account Managers (UK & Chennai), Regional Support Managers (c. 20), and Key Account Managers (c. 5). This is a role for someone who thrives in the field, understands service delivery at scale, and brings deep curiosity around data, process, and performance.

What You’ll Own:

Client Satisfaction & Growth: Take full ownership of delivering an exceptional experience for a diverse and expanding UK client base.

Leadership of Core Service Teams: Directly manage regional and VIP account teams—ensuring responsiveness, productivity, and relevance to client needs.

Data-Driven Decision Making: Dive deep into service data to uncover patterns, gaps, and opportunities. Use insights to shape decisions and deliver measurable results.

Process Review & Improvement: Identify operational bottlenecks, broken workflows, or service inconsistencies. Lead end-to-end reviews and build smart, scalable solutions.

Strategic Service Planning: Develop and articulate a clear road map to raise service standards, client engagement, and team effectiveness.

Stakeholder Collaboration: Partner with tech support, marketing, back office, and senior leadership to ensure alignment and seamless execution.

Client Insight & Voice: Capture and share front line client feedback—informing internal priorities, product development, and CX strategy.

What You Bring:

Proven experience leading client support, account management, or customer success at scale

Strong data analysis skills and comfort working with performance dashboards, service metrics, and operational reporting

A proven ability to build and improve processes that drive efficiency and customer satisfaction

Experience with EPOS systems, tech support, or field service operations

Cultural awareness and empathy—our client base is 90%+ immigrant-owned

A people-first approach: you lead from the front, thrive in team settings, and spend more time out with clients than behind a screen

High intelligence, curiosity, and execution capability—you see the big picture and roll up your sleeves to make it happen

If you're ready to lead transformation across service delivery in the UK, and you’re passionate about performance, people, and process—we’d love to hear from you.

Apply now or reach out for a confidential conversation.