Claims Manager (Clinical Negligence)

Medical Protection Society; London, City of Edinburgh, Leeds; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Clinical Negligence Claims Manager to join their dynamic Claims Handling team. This role offers the opportunity to manage a diverse portfolio of clinical negligence claims, providing insights and collaborating with external panel firms. The ideal candidate will possess a strong understanding of Clinical Negligence law, excellent negotiation skills, and the ability to handle high-volume claims independently. With a flexible hybrid working arrangement and a commitment to employee development, this position is perfect for those looking to make a significant impact in a supportive environment.

Benefits

Up to 15% discretionary bonus

11% pension contribution

25 days annual leave plus flexible bank holidays

Private Medical Cover

Career development opportunities

Hybrid working arrangement

Car salary sacrifice

Death in service

GP services

Employee assistance and shopping discounts

Qualifications

• Proven understanding of Clinical Negligence law and claims management.
• Experience handling high-volume claims independently.

Responsibilities

• Manage a caseload of claims end-to-end, appropriate to experience.
• Engage in settlement negotiations and use ADR/mediation where appropriate.

Skills

Clinical Negligence law understanding

Claims management experience

Negotiation skills

Interpersonal skills

Ability to manage high-volume claims

Empathy skills

Education

Qualified solicitor

Job description

We are seeking a Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.

As a Claims Manager, you will proactively manage a portfolio of clinical negligence claims, utilizing strategic thinking and handling files efficiently to achieve positive outcomes for members and the business.

This role is suitable for qualified solicitors exploring in-house opportunities or experienced Claims Handlers seeking a new challenge. You will manage both medical and dental claims, engage with diverse cases, provide insights to members, and collaborate with panel firms.

You will work within a multi-disciplinary team, building trusting relationships with internal stakeholders and external panel firms, ensuring high service standards and effective collaboration. Prioritization and proactive work across your caseload are essential.

Supported by a technical development framework, you will have opportunities to develop your claims portfolio and support colleagues' growth.

We offer a flexible hybrid working arrangement to promote work-life balance.

About the Team/Day in the life

The Claims Team manages claims from inception to resolution, including instructing external solicitor firms and involving medicolegal and dentolegal consultants for clinical input.

Role Responsibilities

• Manage a caseload of claims end-to-end, appropriate to experience
• Assess facts, law, apportionment, quantum, and costs to devise case strategies
• Create and maintain accurate claims estimates
• Resolve apportionment issues effectively
• Obtain documentation and evidence from members and witnesses
• Commission expert reports and counsel input
• Draft and serve Letters of Response
• Ensure compliance with protocols
• Engage in settlement negotiations and use ADR/mediation where appropriate
• Coordinate with in-house solicitors and external litigation solicitors for strategic direction

The Ideal Candidate

We are looking for someone with:

• Proven understanding of Clinical Negligence law and claims management
• Claims management or litigation experience in clinical negligence, personal injury, or professional negligence
• Experience handling high-volume claims independently
• Excellent negotiation, interpersonal, tact, and empathy skills
• Ability to work proactively within service standards
• Ability to challenge advice and work across multiple jurisdictions
• Comfort managing both dental and medical claims of varying complexity

We value diversity and inclusivity in our workplace.

Package Benefits

Alongside a competitive salary, benefits include:

• Up to 15% discretionary bonus
• Performance-related pay reviews
• 11% pension contribution
• 25 days annual leave plus flexible bank holidays
• Private Medical Cover
• Career development opportunities
• Hybrid working arrangement
• Additional benefits such as car salary sacrifice, death in service, GP services, employee assistance, and shopping discounts

About the Company

Medical Protection Society (MPS) is a leading protection organization for healthcare professionals, supporting nearly 300,000 members worldwide. As a not-for-profit, we reinvest in our members and advocate for regulatory reforms to benefit healthcare professions.

We foster a supportive environment with leadership development, training, and peer support, encouraging colleagues to deliver their best work and drive positive change.

Next Steps

If interested, please review the role profile and apply. For questions or support during your application, contact our Talent Acquisition team at [e-mail].

Location options include Leeds, London, or Edinburgh, UK.