Head of Claims Oversight

Lloyd; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Lloyd’s is seeking a leader for the Claims Oversight team to enhance claims management performance. This role involves overseeing the team, ensuring compliance with Lloyd’s principles, and fostering continuous improvement in claims processes. Join a diverse environment that values courage and collaboration.

Benefits

Pension

Healthcare

Wellbeing Programs

Training Support

Flexible Benefits Allowance

Recognition Schemes

Employee Discounts

Qualifications

• Proven track record in managing external entities and overseeing processes.
• Background in Claims, Delegated Authority, Audit, or Operations.

Responsibilities

• Oversee Claims Oversight Team to ensure quality service.
• Monitor adherence to Claims Principles and escalate issues.
• Use claims data to improve overall performance.

Skills

Leadership

Claims Management

Risk Assessment

Collaboration

Job description

time left to apply End Date: June 12, 2025 (29 days left to apply)

job requisition id R4274

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

We are seeking to fill a newly created position to lead the Claims Oversight team, aiming to enhance the performance of our members and elevate the status of Claims in the Lloyd’s market.

This leadership role involves ensuring that claims management is central to Lloyd’s business operations and aligns with Lloyd’s principles. Candidates should have a proven track record in managing external entities, overseeing end-to-end processes, and performance, with backgrounds possibly in Claims, Delegated Authority, Audit, or Operations.

Key responsibilities include:

1. Overseeing the Claims Oversight Team to ensure Managing Agents (‘MAs’) provide a claims service that meets Lloyd’s expectations, supports syndicate performance, and fosters a culture of continuous improvement.
2. Making considered, risk-based decisions to achieve the right outcomes through effective oversight and collaboration.
3. Developing and promoting a ‘best in class’ approach to Claims management.
4. Monitoring MAs' adherence to Lloyd’s Claims Principles, identifying and addressing potential risks, and proactively escalating issues.
5. Communicating qualitative assessment results to foster open dialogue.
6. Using claims data to improve overall performance.
7. Collaborating on claims reviews and thematic work for quality assurance.
8. Providing timely internal reports on behalf of the Claims Oversight Team.
9. Designing and maintaining effective engagement models with senior management at MAs, the Corporation, brokers, and market groups.

Reporting to the Claims Director, this role is part of the claims leadership team, playing a vital role in the strategic and operational oversight of the market.

#LI-MARKETS #LI-HYBRID

Lloyd’s values diversity and inclusion, aiming to create a respectful environment that reflects our global markets. We support workplace adjustments, health and wellbeing programs, diversity training, employee networks, mentoring, volunteering, and professional development. More about our diversity initiatives can be found on our website.

We recognize the importance of work/life balance and offer flexible hybrid working arrangements, complemented by a comprehensive benefits package including pension, healthcare, wellbeing programs, training support, flexible benefits allowance, recognition schemes, and employee discounts.

Joining Lloyd’s means working with top industry minds to develop innovative solutions that share risks and solve complex problems.

If you need additional support or adjustments with your application, please click the following link;

Please note, clicking on this link does not register your application for the vacancy

About Us

Lloyd’s is committed to building a diverse, inclusive environment that mirrors the global markets we serve, ensuring everyone is treated with dignity and respect.

We aim to attract top talent, develop key capabilities for the future, and foster a culture where employees can reach their full potential, with leaders exemplifying expected behaviors.