Head of Claims Strategic Operations

Munich Re; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the insurance sector seeks a Head of Claims Strategic Operations to lead transformation in the Claims Department. This role involves optimizing operations, collaborating with various teams, and enhancing service efficiency. The ideal candidate will have extensive experience in claims management and a strong background in strategic initiatives.

Qualifications

• 10-12 years of operations experience, with at least 5 years in P&C claims.
• Proven success in strategic initiatives and process optimization.

Responsibilities

• Leading the Claims Department through reorganization and integration.
• Implementing system and process improvements to support growth.

Skills

Leadership

Collaboration

Analytical Skills

Education

BA or higher degree

Lean Six Sigma Green Belt

Job description

Join to apply for the Head of Claims Strategic Operations role at Munich Re.

At Munich Re Specialty – Global Markets (MRS-GM), our ambition is to become the leading Primary Specialty Insurance provider through effective strategies, superior products, and industry-leading professionals in a supportive environment.

We foster a culture where people are encouraged to be present, bold, and curious, enabling them to achieve their individual goals.

Head of Claims Strategic Operations

This role is part of the MRS-GM Claims Leadership Team and is crucial for leading the Claims Department through its transformation to accommodate rapid business growth across Europe and APAC, evolving system environments, and integration initiatives. Key objectives include driving Claims Integration, establishing streamlined infrastructure, and building in-house Claims Operations with both interim and long-term solutions. The leader will also standardize systems, data, and processes to enhance Claims management, reduce redundancies, and improve service.

Responsibilities include:

1. Leading the Claims Department through reorganization and integration, developing strategies, priorities, KPIs, and metrics.
2. Collaborating with the Syndicate Claims Operations team to optimize core functionalities and expedite changes.
3. Implementing system and process improvements to support growth and operational efficiency.
4. Building system functionalities to enhance efficiency and scalability.
5. Working with stakeholders across Finance, Data & Process Improvement, Analytics, IT, and others to meet operational objectives.
6. Overseeing reporting requirements and staying informed on regulations and market trends.
7. Evaluating legacy and current systems for optimal functionality.
8. Communicating initiatives and project statuses to senior management.
9. Promoting good conduct and compliance with risk management responsibilities.

Knowledge and skills required include:

• BA or higher degree; Lean Six Sigma Green Belt or above preferred.
• 10-12 years of operations experience, with at least 5 years in P&C claims.
• Proven success in strategic initiatives and process optimization.
• Experience managing change and leading in a team environment.
• Knowledge of enterprise systems, automation, and best practices in claims operations.
• Deep understanding of P&C/ Specialty claims.
• Strong leadership, collaboration, and analytical skills.

If you are excited about this opportunity but do not meet every requirement, we encourage you to apply. You might be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, we value diversity and strive to create an inclusive environment that celebrates differences across racial, ethnic, gender, and other identities. We are committed to equitable opportunities and welcome requests for reasonable adjustments during the recruitment process.

Our commitment to sustainability

Our ESG strategy supports environmental, social, and governance initiatives, fostering a stimulating and inclusive workplace and community engagement. Learn more about our sustainability efforts at Munich Re.

#BePresent #BeBold #BeCurious