Head of Claims Strategic Operations

Munich Re Specialty - Global Markets, UK; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading specialty insurance provider is seeking a Head of Claims Strategic Operations to drive transformation and optimize claims management. The role involves leading strategic initiatives, enhancing operational efficiency, and collaborating across departments to support rapid business growth in Europe and APAC.

Qualifications

• 10-12 years of operations experience, with at least 5 years in P&C claims.
• Proven success in strategic initiatives and process optimization.

Responsibilities

• Leading the Claims Department through reorganization and integration.
• Implementing changes in systems, data, and processes to support business growth.

Skills

Leadership

Collaboration

Analytical

Education

BA or higher degree

Lean Six Sigma Green Belt

Job description

Join to apply for the Head of Claims Strategic Operations role at Munich Re Specialty - Global Markets, UK.

About Us
At Munich Re Specialty – Global Markets (MRS-GM), our ambition is to become the leading Primary Specialty Insurance provider by leveraging an effective and adaptable strategy, superior products, and industry-leading talent within a supportive environment.

Company
Munich Re Specialty - Global Markets

Location
London, United Kingdom

The Head of Claims Strategic Operations is a key member of the MRS-GM Claims Leadership Team, responsible for leading the Claims Department through its transformation to support rapid business growth across Europe and APAC, system changes, and integration initiatives. This role focuses on driving claims system and process integration, establishing streamlined infrastructure, and building in-house claims operations, including standardizing systems, data, and processes to enhance claims management and reduce redundancies.

Responsibilities include:

1. Leading the Claims Department through reorganization and integration, developing strategies, priorities, and KPIs.
2. Collaborating with the Syndicate Claims Operations team to optimize core functionalities and operational efficiency.
3. Implementing changes in systems, data, and processes to support business growth and improve visibility for management.
4. Building innovative system functionalities to enhance efficiency and scalability.
5. Partnering with various departments to align operational objectives and lead related workstreams.
6. Overseeing reporting requirements and staying informed on regulations and market trends.
7. Evaluating legacy systems for optimal functionality and customer service delivery.
8. Communicating initiatives, project statuses, and issues to senior management.
9. Promoting good conduct and understanding escalation responsibilities related to conduct risk.

Knowledge and Skills required include:

• BA or higher degree, Lean Six Sigma Green Belt or above preferred.
• 10-12 years of operations experience, with at least 5 years in P&C claims.
• Proven success in strategic initiatives and process optimization.
• Experience with enterprise systems, automation, and best practices.
• Deep knowledge of P&C/ Specialty claims operations.
• Leadership in organizational change and team management.
• Strong collaboration, analytical, and reporting skills.

If your experience isn't a perfect match but you're excited about this role, we encourage you to apply. Diversity, Equity & Inclusion are core to our culture, and we support reasonable adjustments during recruitment.