Head of Claims Operations

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Operations Manager to enhance oversight and compliance within their claims framework. This role is pivotal in managing operational processes, developing effective procedures, and fostering a culture of continuous improvement. The ideal candidate will lead integration projects, collaborate with leadership teams, and ensure compliance with legal standards. With a commitment to diversity and inclusion, this company offers a supportive environment, hybrid working options, and professional development opportunities. If you're passionate about driving operational excellence in claims management, this is the opportunity for you.

Benefits

Health & Wellbeing Benefits

Flexible Hours

Family Leave

Professional Qualification Support

Social Culture

Qualifications

• Expertise in claims operational oversight across various lines.
• Experience with US and UK legal and regulatory systems.

Responsibilities

• Manage all aspects of the Claims Operational framework.
• Identify opportunities for operational improvement.
• Develop internal reporting frameworks to support the Head of Claims.

Skills

Claims Operational Oversight

Process Development

Data Analysis

Quality Assurance

Negotiation

Communication Skills

Leadership

Education

Bachelor's Degree in Business or related field

Professional Qualification in Insurance

Tools

Claims IT Systems

Data Reporting Tools

Job description

Social network you want to login/join with:

We are specialists in offering expertise in underwriting, broking, and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through in-house binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

Overview

To enhance Bell & Clements’ oversight ability through establishing and maintaining a consistent and diligent Claims Operational control framework, ensuring compliance with internal, Group, and regulatory guidelines.

The role is an integral part of the Bell & Clements Leadership Team, responsible for managing all aspects of the Claims Operational framework, developing effective Processes and Procedures, generating Management Information to support efficiencies, and preparing reports for Committee meetings on Claims and Delegated Claims Authority partners.

You will also be the primary contact for delivering all Claims-related changes for regulatory and compliance projects.

Responsibilities

• Partner within Claims Leadership UK and Group Claims Leadership teams to deliver benefits to Claims.
• Identify opportunities for operational improvement and champion solutions with other Claims and Group teams.
• Develop internal reporting frameworks to support the Head of Claims.
• Manage Claims MI delivery and insights, fostering a culture of continuous improvement.
• Implement Quality Assurance and Control frameworks, policies, and standards.
• Lead execution and oversight of integration projects and strategic initiatives, including technology integrations.
• Oversee quarterly maintenance processes and reported financials to management and legal entities.
• Assist teams in early CAT event indications using reporting and technology, collaborating with Analytics for automated data feeds.
• Work with the Head of Claims B&C to review and enforce quality standards.
• Collaborate with Claims Transformation teams to improve processes and workflows.

General Duties

• Build leadership in claims operational oversight within the Group.
• Negotiate and monitor contractual documentation related to claims authority delegation.
• Manage Loss Fund over delegated partners.
• Develop strategic partnerships and manage relationships with external vendors and internal stakeholders.
• Prepare reports and collaborate across teams for seamless integration activities.
• Analyze data to measure quality improvements.
• Ensure compliance with legal and regulatory standards.
• Assess and mitigate risks associated with partnerships and initiatives.
• Communicate progress and challenges to leadership.
• Implement and embody principles of Continuous Conversations (Commitments, Feedback, Development).
• Prioritize personal and professional development.
• Establish development goals through commitments and feedback.
• Adhere to company policies and procedures.
• Possess expertise in claims operational oversight across various lines, including U.S. Property, Liability/Casualty, and auto/cargo.
• Experience with US and UK legal and regulatory systems.
• Maintain good contacts with legal and claims service providers; network within Munich Re claims community is desirable.
• Understanding of claims IT systems and international market claims systems.
• Excellent command of English, with strong communication, organizational, and presentation skills.

This position is offered on a permanent basis. Salary, leave, health & wellbeing benefits, hybrid working, flexible hours, family leave, professional qualification support, and a social culture are included. Bell and Clements are committed to diversity and inclusion and encourage applications from all qualified candidates, regardless of background.

If interested but your experience doesn't match all requirements, we still encourage you to apply. Reasonable adjustments can be requested at any stage of the recruitment process.