Casualty Claims Manager

Liberty Specialty Markets; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking a Casualty Claims Manager to oversee claims handling and team management. The role requires strong technical knowledge in casualty lines and a commitment to delivering excellent customer service. The successful candidate will work closely with various stakeholders to ensure compliance and efficiency in claims processes.

Qualifications

• Extensive experience in the London Market in relevant classes.
• Advanced knowledge of claims handling concepts and regulations.

Responsibilities

• Co-managing the Casualty Claims team and overseeing claims processes.
• Liaising with internal and external stakeholders throughout claims lifecycle.
• Ensuring compliance with claims standards and guidelines.

Skills

Negotiation

Analytical

Decision-Making

Communication

Interpersonal

Education

Degree or GCSE A levels

ACII qualified or working towards

Job description

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Responsibilities:

• Manage and support the Casualty Claims team, working closely with co-managers, the Head of Casualty Claims, and the Head of Third Party Claims to deliver corporate goals and promote LSM’s core values.
• Handle claims across multiple classes including UK Casualty, High Excess, and Environmental Impairment Liability, ensuring efficient and fair resolution in line with the Claims Charter/Code of Conduct.
• Collaborate with internal and external stakeholders such as underwriters, actuaries, brokers, policyholders, and legal professionals throughout the claim lifecycle.
• Contribute to business development through market engagement, industry events, and Claims+ initiatives.
• Ensure compliance with regulatory and internal standards, including regular audits and adherence to authority limits.

Qualifications and Skills:

• Degree, GCSE A levels, ACII qualification, or working towards it.
• Extensive experience in the London Market, with strong technical claims handling expertise.
• Knowledge of insurance law and regulations across jurisdictions.
• Excellent communication, negotiation, analytical, and decision-making skills.
• Ability to manage complex claims and lead a team effectively.

About Liberty Specialty Markets:

Part of Liberty Mutual Insurance Group, offering global insurance and reinsurance services. Committed to diversity, inclusion, and employee development.

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