Head of Area Operations

Achieve together; Devon and Torbay; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Career progression opportunities

Training opportunities

Employee discount schemes

Stream app to access pay advances

Life Assurance

Job summary

Achieve together is seeking an experienced Regional/Operations Manager to lead multiple care homes. You will coach home managers, drive performance, and ensure high standards of care across the area. Collaboration with the Operations Director and SLT is key as you deliver budgets and rapid improvements.

You will handle regulatory responsibilities, stakeholder relationships, and on-call duties, supporting the wider Operations Management Team to meet the organisation’s objectives.

Qualifications

• Level 5 QCF or above in leadership and/or health and social care.
• Experience of multisite leadership with a track record of delivering.
• Strong leadership, regulatory knowledge and performance drive.

Responsibilities

• Coach and develop home managers and help them achieve performance and potential.
• Provide visible leadership to multiple homes and ensure high standards of care.
• Ensure regulatory, legal, and contractual requirements are met across all homes.
• Build relationships with stakeholders to keep people supported at the centre.
• Deliver and manage the area budget and address shortfalls with action plans.
• Participate in on-call out of hours rota and support the operations team.

Skills

Leadership

Multisite leadership

Communication

Financial management

Travel flexibility

UK driving licence

Education

Level 5 QCF or equivalent in leadership/health & social care

Job description

re you an experienced Regional Manager or Operations Manager looking for your next career adventure? Are you passionate about supporting and inspiring people to live healthy, happy, and meaningful lives? Do you want a career that is fulfilling and fun, where you can realise your full potential?

This is a role with challenge, growth, and purpose at its heart. It’s a role that inspires others and brings your creative mind to life.

You will work closely with the Operations Director to grow and nurture your area, providing leadership for Managers and driving and maintaining a culture of excellence across all operational homes in the area.

Key Responsibilities:

• Coach and develop home managers and achieve their own performance and potential but also to be effective leaders to their teams, enabling them to do the same.
• Act as a point of escalation for the team as needed.
• To provide visible, effective leadership and coaching to a number of homes within the organisation ensuring they are delivering and maintaining a high standard of care and support.
• Ensure organisational, legal and regulatory requirements are met across all homes within area of responsibility.
• Any concerns or shortfalls are addressed through localised strategies utilising the community hub for support.
• To hold relationships with key stakeholders across the area, ensuring the people we support are at the heart of what we do.
• To deliver operational budget and address shortfalls with clear action plans.
• Be instrumental in ensuring key deliverables for the organisation are met by implementing and executing both tactical and strategical interventions across the area.
• To provide regular updates to the Director of Operations and SLT on overall area performance, targets and key risk areas including plans taken to address.
• To take part in the on-call out of hours rota.
• Actively contribute to, and support the wider Operations Management Team in the delivery of the operations plan, working on shared projects and other requests, as required.

Requirements:

• Level 5 QCF or above in leadership and/or health and social care
• Experience of multisite leadership and management with a proven track record of meeting key deliverables,
• Highly effective leadership style & able to demonstrate experience of developing best practice, Extensive knowledge and experience of the sector, regulatory requirements and what good looks like.
• Excellent communication skills, including the ability to negotiate and manage conflict.
• Ability to engage and present at a senior level.
• Strong knowledge and understanding of financial management and how to drive performance.
• Ability to travel, stay away from home on occasions where required and hold a full UK driving license

At Achieve together we offer a range of exciting benefits, such as:

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services,
• Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.