Head of Area Operations

Achieve Together; Dundee; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Career progression

Employee discount schemes

Stream app for pay advances

Life Assurance

Job summary

Achieve Together is seeking a Regional/Operations Manager to lead multiple care sites across the region. You will coach home managers, drive performance, and ensure regulatory compliance while building strong relationships with stakeholders. Travel across sites is required, with on-call duties as part of the rota.

You will need Level 5 QCF or equivalent in leadership/health and social care, proven multisite leadership, and strong financial acumen to drive performance and service quality.

Qualifications

• Level 5 QCF or above in leadership and/or health and social care.
• Experience of multisite leadership and management with a proven track record of meeting key deliverables.
• Excellent communication skills, including the ability to negotiate and manage conflict.
• Strong knowledge and understanding of financial management and how to drive performance.

Responsibilities

• Coach and develop home managers and achieve their own performance and potential but also to be effective leaders to their teams.
• Act as a point of escalation for the team as needed.
• Provide visible, effective leadership and coaching to several homes ensuring high standards of care and support.
• Ensure organisational, legal and regulatory requirements are met across all homes under area of responsibility.
• Address concerns or shortfalls through local strategies using the community hub for support.
• Maintain relationships with key stakeholders to keep the people we support at heart of what we do.
• Deliver operational budgets and address shortfalls with clear action plans.
• Implement and execute interventions to meet key organisational deliverables across the area.
• Provide regular updates to Director of Operations and SLT on area performance and risks.
• Participate in the on-call out of hours rota.
• Support the wider Operations Management Team on the operations plan and cross-team projects.

Skills

Leadership

Multisite leadership

Communication

Financial management

Stakeholder engagement

Travel

Education

Level 5 QCF or above in leadership/health and social care

Job description

Are you an experienced Regional Manager or Operations Manager looking for your next career adventure? Are you passionate about supporting and inspiring people to live healthy, happy, and meaningful lives? Do you want a career that is fulfilling and fun, where you can realise your full potential? This is a role with challenge, growth, and purpose at its heart. Its a role that inspires others and brings your creative mind to life.

Key Responsibilities

• Coach and develop home managers and achieve their own performance and potential but also to be effective leaders to their teams, enabling them to do the same.
• Act as a point of escalation for the team as needed.
• To provide visible, effective leadership and coaching to a number of homes within the organisation ensuring they are delivering and maintaining a high standard of care and support.
• Ensure organisational, legal and regulatory requirements are met across all homes within area of responsibility.
• Any concerns or shortfalls are addressed through localised strategies utilising the community hub for support.
• To hold relationships with key stakeholders across the area, ensuring the people we support are at the heart of what we do.
• To deliver operational budget and address shortfalls with clear action plans.
• Be instrumental in ensuring key deliverables for the organisation are met by implementing and executing both tactical and strategical interventions across the area.
• To provide regular updates to the Director of Operations and SLT on overall area performance, targets and key risk areas including plans taken to address.
• To take part in the on-call out of hours rota.
• Actively contribute to, and support the wider Operations Management Team in the delivery of the operations plan, working on shared projects and other requests, as required.

Requirements

• Level 5 QCF or above in leadership and/or health and social care
• Experience of multisite leadership and management with a proven track record of meeting key deliverables
• Highly effective leadership style & able to demonstrate experience of developing best practice
• Extensive knowledge and experience of the sector, regulatory requirements and what good looks like.
• Excellent communication skills, including the ability to negotiate and manage conflict.
• Ability to engage and present at a senior level.
• Strong knowledge and understanding of financial management and how to drive performance.
• Ability to travel, stay away from home on occasions where required and hold a full UK driving license

Benefits

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services
• Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

About us

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples' lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.