Head of Aftersales Network Growth

Renault Group; Maple Cross; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

ECOP car ownership program

Vehicle loan plan

Private healthcare

25 days annual leave

Pension contribution

Life insurance

Eye care allowance

GymFlex / Cycle to Work

Job summary

Renault Group UK is seeking a Head of Network Aftersales to lead the aftersales field force across the network, trade, Motrio, corporate sales and approved body shops. The role centers on driving turnover, profitability and customer loyalty with field-based leadership and regular travel to Maple Cross head office.

The role demands strategic thinking, stakeholder management and strong people leadership to enable technician growth and network capacity while delivering KPI improvements across

Responsibilities

• Define and deliver performance targets across the dealer network, Trade Programme, Motrio network and approved body shops.
• Lead action plans, manage escalations and deploy network priority programmes in alignment with Aftersales Leadership Team.
• Develop network capacity through parc management, technician growth and ramp optimisation to meet KPIs.

Job description

Renault Group UK is seeking a Head of Network Aftersales to lead the aftersales field force across the network, trade, Motrio, corporate sales and approved body shops. The role centers on driving turnover, profitability and customer loyalty with field-based leadership and regular travel to Maple Cross head office.

The role demands strategic thinking, stakeholder management and strong people leadership to enable technician growth and network capacity while delivering KPI improvements across