L - Commerce

Renault Group; Maple Cross; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

ECOP

Private Healthcare

25 Days Annual Leave + bank holidays

Performance-based bonus

Pension contribution

Life Assurance

Income Protection

Dental care

Eye tests and glasses

GymFlex and Cycle to Work

Employee discounts

Refer a Friend

Job summary

Renault Group UK is seeking a Head of Network Aftersales to lead the field-based aftersales operations across our dealer network, Motrio, corporate sales and body shops. This role drives turnover, profitability, customer experience and loyalty, with regular travel to map office in Maple Cross.

The role emphasizes performance targets, network capacity development, and escalation management, reporting to Aftersales Leadership.

Qualifications

• Experience leading aftersales networks and field operations.
• Strong stakeholder management and communication skills.
• Proven ability to drive profitability, customer experience, and KPIs.

Responsibilities

• Define and deliver performance targets across the dealer network.
• Lead action plans, manage escalations, and deploy network priority programmes.
• Drive network profitability, parts turnover, and customer experience improvements.
• Develop team capability, parc management, technician growth, and ramp optimisation.
• Collaborate with Aftersales Leadership Team to align with hub strategy.
• Monitor KPIs such as FTA, service contracts, and lead times.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

People management

Aftersales experience

Commercial acumen

Change management

Network operations

Job description

**Descriptif du poste**Are you looking to join Renault Group UK as our **Head of Network Aftersales?** You will lead the aftersales field force operation across the network, trade, Motrio, corporate sales and approved body shops to deliver against turnover, network profitability, customer experience and customer loyalty targets.**Department:** Aftersales**Team:** Network Aftersales**Location:** Field-based (able to commute to our head office in Maple Cross on a regular basis)**Contract:** Full-time, Permanent**What will you be doing?**We are looking for someone to define and deliver performance targets across the dealer network, Trade Programme, Motrio network, and approved body shops. The role holder will be responsible for leading action plans, managing escalations, and deploying network priority programmes in alignment with the Aftersales Leadership Team to drive performance across all aftersales channels and achieve both direct and indirect KPIs.A core responsibility of the role is to develop network capacity through effective parc management, technician growth, and ramp optimisation, ensuring the achievement of customer experience, quality, and lead time objectives.The successful candidate will define and deploy network performance targets, while delivering the network Trade and Hub strategy to support sustainable business growth.In addition, you will develop the team capability and operation to ensure value-adding engagement across all aftersales operations.Success will be measured through improvements in parts turnover, customer experience, parc penetration, first-time acceptance (FTA), service contract performance, and overall network profitability. **Who are you?**The successful candidate will have strong commercial acumen as well as effective stakeholder management skills. Solid presentation, communication, organisation, influencing, people management and strategic thinking skills are essential. **What do we offer?******Employee Car Ownership Plan (ECOP). Running costs including road fund licence and insurance are included.**** Loan Plan**.** For a monthly salary deduction, you and your close family members can loan up to two Renault vehicles. Running costs including road fund licence and insurance are includedPrivate Healthcare**** 25 Days Annual Leave + bank holidays. This increases with your length of serviceThe benefits package also includes:* Potential to earn a performance-based bonus, tied to both company and personal achievements* Generous pension contribution* Life Assurance and Income Protection* Private dental care, offered through our flexible benefits program* Contributions toward eye tests and glasses* Access to GymFlex and the Cycle to Work scheme* Exclusive employee savings rates with our partner, RCI Bank* Retail discounts for employees* Friends & Family discounts on Renault Group vehicles* Enhanced maternity, paternity, parental, partner, and shared parental leave* \"Refer a Friend\" recruitment incentive schemeWe are here to impact the future, creating a world where mobility is seamless, sustainable, and innovative. It’s about more than cars, it’s about lighting the way forward. Empower yourself to light your own way, embracing bold ideas that lead to real change because together, as one team, we turn individual strength into collective impact, breaking boundaries, overcoming challenges, and building the future of mobility.We don’t just follow the road, we’ll trace it.