Head of Account Management

MMGY Global; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

MMGY Global is seeking a Head of Account Management in London to lead the Account Management team for TravelDesk. This role involves managing client relationships, developing programmatic strategies, and ensuring best-in-class account management services. The ideal candidate will have extensive experience in account management within the travel sector and a strong understanding of programmatic advertising technologies.

Benefits

Flexible hybrid work schedule

Generous annual holiday package

Private medical and life insurance

Lively social calendar

Weekly fresh fruit deliveries

Dog friendly office

Cycle to work scheme

Work from anywhere benefits

Qualifications

• Minimum 6 years’ experience in account management or client service, preferably in travel and tourism.
• Conversant with core programmatic advertising technologies.
• Experience working with data partners and vendors.

Responsibilities

• Lead the UK and US TravelDesk Account Management team.
• Develop and present programmatic campaign ideas.
• Drive strategies for client retention and growth.

Skills

Account Management

Client Service

Programmatic Advertising

Communication Skills

Organisational Skills

Job description

As part of MMGY Global, TravelDesk is an integrated programmatic and digital advertising business specialising in travel and tourism. TravelDesk blends programmatic strategy with innovative data and creative products to deliver highly successful campaigns for global travel clients.

At MMGY Global, we believe nothing shapes your view of the world like travel. So, every day, we share our client’s stories from a perspective that inspires people to see the world differently. Our personalised service and strategy connect media, consumers, and influencers across the globe, taking people to new places and changing their view for the better. At MMGY we inspire people to go places.

We have an immediate opening for Head of Account Management, based in the MMGY EMEA headquarters, London.

Duties and responsibilities:

• Reporting into the Director of Programmatic Strategy and Client Success, the Head of Account Management will take a lead role in the day-to-day general management of the UK and US TravelDesk Account Management team.
• Lead the Account Management team and provide support and assistance across Strategy & Ad Operations teams.
• Answer RFPs, develop and present proactive domestic and international programmatic campaign ideas - including digital display, mobile, native, video, connected TV, audio and digital out-of-home.
• Collaborating with MMGY EMEA media teams to develop media plans for existing MMGY EMEA clients, advise on programmatic strategy, up-sell TravelDesk’s products and services as well as answer RFPs and consult on any optimisations that need to be made.
• Represent TravelDesk on MMGY EMEA led client calls, presenting our capabilities and providing planning support for the MMGY media teams.
• Responsible and accountable for maintaining and delivering best in class account management services across MMGY Global accounts and external clients.
• Drive strategies to ensure client retention and identify opportunities for growth.
• Cross-Functional Collaboration: Work closely with MMGY media teams and TravelDesk’s ad operations, sales, programmatic strategist and campaign management team, to ensure client feedback is incorporated into the product roadmap and that client success efforts align with broader company goals.
• Provide input on monthly and quarterly business reviews with MMGY global media teams and external clients.
• Take a lead role in developing and driving the reporting capabilities and workflow processes of TravelDesk – including assisting in the creation and development of reporting and workflow automation to drive operational efficiencies.

Role Requirements

• Must be a self-starter who thrives in an entrepreneurial and fast-moving environment where initiative and innovative thinking are actively encouraged.
• Minimum 6 years’ experience working in account management or client service preferably within travel and tourism.
• Conversant with core programmatic advertising technologies and buying structures.
• Excellent organisation skills and methodical approach.
• Experience working in a client-facing capacity.
• Excellent verbal and written communication skills, as well as having the ability to build relationships with internal and external stakeholders, and marketing personnel at all levels.
• Experience working with data partners and vendors to deliver innovative and best in class programmatic solutions.
• A proven track record in digital advertising, client, agency or vendor side.
• Demonstrable ability and experience managing account management teams in market and remotely.
• Must be proactive and able to work effectively as part of a team and independently.

Our industry-leading benefits

• A flexible hybrid work schedule.
• Generous annual holiday package including 25 days of annual leave, 3 personal days and year-end holiday break.
• Private medical, life and income protection insurance and pension scheme contribution from the company.
• Lively social calendar with numerous activities and events to take part in.
• Weekly fresh fruit deliveries.
• Dog friendly office.
• Cycle to work scheme/Season Ticket Loan.
• Work from anywhere / work from any office benefits.

Who Are We? We’re a travel-obsessed collective of more than 600 people across the country and around the globe. And when we say we inspire people to go places, we mean ALL people. That’s why we’re focused on nurturing a workforce that is representative of the places we visit.