Head Housekeeper

Thwaites; Park Gate; Presencial; GBP 40.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave

Tips paid regularly

Stream earnings access

Gym access

Staff discounts across properties

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Pension and life assurance

High street perks

Bespoke training programmes

Engaging work environment

Descripción de la vacante

Thwaites is seeking a Senior Head Housekeeper to lead a busy housekeeping team, ensuring immaculate rooms and exceptional guest experiences. You will manage budgets, forecasts and a P&L for a 171-bedroom property, while mentoring staff to uphold the highest standards.

You will oversee training, stock and linen management, respond to guest requests, and work flexibly to ensure smooth operation across shifts. Prior supervisory experience is essential for success.

Formación

• 3+ years of experience in a 4-star hotel with ~171 bedrooms.
• Proven supervisory or management experience within housekeeping.
• Eye for detail and ability to meet targets and budgets.

Responsabilidades

• Lead the housekeeping team to maintain immaculate rooms and high standards.
• Mentor and train staff to deliver exceptional presentation and service.
• Respond to guest requests and resolve issues professionally and promptly.
• Ensure tasks are completed within set timeframes and aligned with property procedures.
• Oversee stock ordering, linen management and hands-on support as needed.

Conocimientos

Team management

Budgeting

Forecasting

P&L reporting

Attention to detail

Descripción del empleo

As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms

We are looking for a Senior Head Housekeeper with at least 3 years experience in a 4 star Hotel with a similar size of 171 bedrooms. The standards need to be exceptional and an eye for detail while understanding budgets, forecasting and a P&L report.

Your day to day;

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring the team are completing their work within a set time frame.
• Ensuring the property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands on to support the team as required

Who we are looking for;

The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets

You will need to be able to communicate on all levels, including to your team and across the wider property

You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride

If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you

Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function

Our business is open all day every day, so you will need to be flexible with the times you can work

In return, we are offering a rewarding role with scope for career progression

• 28 days annual leave (rising to 33 days after 5 years)
• Tips paid regularly
• Stream - the ability to access up to 40% of your earnings as you earn them
• Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
• Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension and Life assurance and access to hight street perks
• Bespoke training programmes accessible for all
• An engaging and supportive work environment