Housekeeper

Thwaites; Settle; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Salary negotiable

Wages access via Stream

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Supportive work environment

Job summary

Thwaites is seeking a detail-oriented and passionate Housekeeper to join our Housekeeping team at our hotel in Settle. You will ensure rooms meet high standards and guests have a memorable stay. You will need excellent communication, thrive under pressure, and deliver service with a smile.

The role offers career progression and a range of benefits, including leave, health plans, and staff discounts. Join a supportive environment with bespoke training and apprenticeships to help you grow within

Qualifications

• Attention to detail and high standards in housekeeping.
• Excellent communication with guests and team members.
• Calm under pressure while delivering friendly service.

Responsibilities

• Providing the highest level of hospitality
• Responding to guest comments and issues in a professional manner and rectifying problems promptly
• Cleaning of bedrooms to required standards within set time frames
• Ensuring hotel procedures are followed at all times

Skills

Detail-oriented

Communication skills

Customer service

Job description

We're looking for a detail orientated and passionate Housekeeper to join our Housekeeping team.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests. As a Housekeeper, you will need to have a keen eye for detail and enjoy meeting targets.

You’ll have great communication skills and be comfortable interacting with your team and guests in a warm and courteous manner.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances, taking challenges in your stride.

If you are passionate about providing high standards and a great guest experience, are a strong communicator and provide service with a smile then this could be the Housekeeper role for you.

Your day to day as a Housekeeper;

• Providing the highest level of hospitality
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Cleaning of bedrooms to required standards within a set time frame
• Ensuring hotel procedures are followed at all times