Executive Head Housekeeper

Mint People; Skipton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

28 days leave

NEST pension

Employee Assistance Programme

Training opportunities

Monthly gratuities

Spa membership

Staff discounts

Discounted room rates

Meals on duty

30-minute paid break

Free on-site parking

Job summary

Mint People is seeking an experienced Executive Head Housekeeper to lead a luxury hotel’s housekeeping team near Skipton. You will take overall responsibility for standards and guest satisfaction, directing a large team including supervisors, room attendants, and public areas staff.

You will manage budgets, rota planning, training, and health & safety compliance, while collaborating with maintenance and operations to ensure exceptional property presentation.

Qualifications

• Previous experience as Executive Head Housekeeper in 4-star or similar hotels.
• Strong leadership and people-management abilities.
• Excellent organisational and time-management skills.
• IT literate with MS Excel, Word and Outlook.

Responsibilities

• Lead and supervise housekeeping operations across all areas of the property.
• Hold full P&L accountability for the Housekeeping Department.
• Manage weekly rota budgets for housekeeping, laundry, and public areas.
• Conduct weekly property walks with Operations and Maintenance teams.
• Deliver ongoing training to maintain service excellence.
• Ensure cleanliness standards across hotel, spa, and external spaces.
• Oversee external laundry operations, including invoicing and cost auditing.
• Maintain resources, equipment, and stock levels for the department.
• Work with Maintenance to ensure operational efficiency of all rooms.
• Support the Operations Manager and contribute to CAPEX initiatives.

Skills

People management

Leadership

Organisational skills

Time management

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Executive Head Housekeeper
Skipton
£35,000

Role Overview

An experienced Executive Head Housekeeper is required to lead and support a high-performing housekeeping team within a luxury hospitality environment near Skipton. This role will take overall responsibility for the housekeeping function, ensuring exceptional standards are maintained across all areas of the property.

Main Responsibilities

• Lead and supervise all housekeeping operations, including Head Housekeeper, supervisors, room attendants, public area cleaners, and linen porter.

• Hold full P&L accountability for the Housekeeping Department.

• Manage weekly rota budgets across housekeeping, laundry, and public areas.

• Oversee holiday planning for housekeeping and laundry teams.

• Conduct weekly property walks alongside Operations and Maintenance teams.

• Carry out daily room audits and schedule deep cleaning programmes.

• Ensure cleanliness standards across all areas, including the hotel, spa, and external spaces.

• Conduct one-to-one meetings and monthly performance reviews.

• Maintain professional presentation standards across the team in line with company expectations.

• Manage employee relations matters as required.

• Maintain exceptional attention to detail to ensure consistently high standards and guest satisfaction.

• Control stock levels of cleaning supplies and equipment, placing orders as required.

• Oversee external laundry operations, including invoicing and cost auditing.

• Ensure full compliance with Health & Safety standards in collaboration with senior management.

• Deliver ongoing training within the housekeeping department to maintain service excellence.

• Support project management and CAPEX initiatives where required.

• Ensure all bedrooms are maintained to a consistently high standard.

• Work closely with the Maintenance team to ensure operational efficiency of all rooms.

• Support wider business objectives and contribute to overall success.

• Collaborate with all departmental heads to ensure seamless operations.

• Complete regular hotel audits, identifying and reporting any issues.

• Ensure the team has the appropriate resources, skills, and equipment to deliver outstanding service.

• Provide additional support to the Operations Manager as required.

Person Specification

• Previous experience as an Executive Head Housekeeper within a 4-star or similar environment, managing large teams.

• Strong people management and leadership skills.

• Excellent organisational and time management abilities.

• IT literate, with working knowledge of Microsoft Excel, Word, and Outlook.

• Positive attitude with energy, enthusiasm, and a good sense of humour.

Employee Benefits

• 28 days annual leave (including Bank Holidays), increasing with service

• NEST pension scheme

• Employee Assistance Programme through Hospitality Action

• Ongoing training, development, and progression opportunities

• Monthly gratuities and service charge (up to £2,500 per annum)

• Recognition schemes including monthly, annual, and long service awards

• Preferential spa membership rates

• Staff discounts on spa treatments, retail, food and beverage, and accommodation

• Discounted room rates for family use

• Meals on duty

• 30-minute paid break

• Free on-site parking