Housekeeper

Thwaites; Cartmel Fell; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Wage access up to 40% of earnings

28 days annual leave (rising to 33)

Enhanced maternity/paternity pay

Health cash plan with discounts

Long service awards

Employee Assistance Programme

Staff discounts on accommodation, food

Pension and life assurance

Training programmes available

Apprenticeships available

Supportive work environment

Job summary

Langdale Chase Hotel on Lake Windermere is seeking an experienced Housekeeper to uphold five-star standards in guest rooms and public areas, reporting to the Head Housekeeper. You will ensure pristine cleanliness and high levels of service, contributing to an exceptional guest experience at the refurbished property.

You will work in a luxury, team-oriented environment with opportunities for career progression.

Qualifications

• Experience in a high quality Four or Five-Star hotel in a Housekeeping role.
• Strong eye for detail and guest service orientation.
• Excellent communication and team collaboration skills.

Responsibilities

• Service and presentation of guest bedrooms and public areas to a five star standard.
• Complete turn down service when required.
• Maintain neat and tidy work habits and surroundings.
• Report maintenance problems, stock shortages and defects to Head Housekeeper.
• Keep laundry room tidy and well stocked; sort linen as needed.
• Record and report items of lost property.
• Uphold high hygiene and health & safety standards across all areas.

Skills

Eye for detail

Guest service

Teamwork

Proactive mindset

Communication skills

Job description

We are looking for an experienced Housekeeper, reporting to the Head Housekeeper, to deliver an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. As Housekeeper you will be responsible for ensuring that the Hotel is cleaned to the highest pristine standard.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

Your day to day;

• The servicing and presentation of guest bedrooms and public areas to a five star standard
• Completing turn down service when required
• Working in a neat and tidy manner
• Ensuring that any maintenance problems, stock shortages and defects are notified to the Head Housekeeper
• Ensuring that the laundry room is tidy and well stocked
• Assisting with the sorting of linen and linen porter responsibilities
• Reporting and recording any items of lost property
• Implementing and maintaining high levels of hygiene, and health & safety in all areas

Who are we looking for?

As an experienced Housekeeper, you will take pride in the delivery of exceptional housekeeping standards and guest service. You will have good previous hands-on experience working in a high quality Four or Five-Star hotel in a Housekeeping role. You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations. You will have strong communication skills, a proactive approach and have the ability to work well in a team to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment