Head Housekeeper

WGC Ltd.; City of Edinburgh; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Life insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Training budget of up to £10,000 per year

Discounts from 50 top retailers

Job summary

WGC Ltd. is seeking a Head Housekeeper in Edinburgh to support the housekeeping department's daily operations. Responsibilities include improving cleaning efficiency, managing team performance, and maintaining strong relationships with hotel management. Ideal candidates will have prior housekeeping experience and a commitment to high service levels. The role offers a fixed hours contract with benefits, including a training budget up to £10,000 per year and life insurance.

Qualifications

• Previous experience in a housekeeping environment delivering high service levels.
• Strong desire to join a business offering exceptional development.
• Ability to recruit, train, manage, and monitor team performance.

Responsibilities

• Work to improve productivity and efficiency of room cleaning.
• Maintain strong relationships with team members and suppliers.
• Manage expenditure and payroll to achieve budgets.

Skills

Team management

Guest satisfaction improvement

Health and safety adherence

Job description

Location: Ibis Edinburgh Centre South Bridge, 77 South Bridge, Edinburgh, EH1 1HN

Rate: £37.000 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day‑to‑day running of the housekeeping department.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

Previous experience of working in a housekeeping environment, consistently delivering a high level of service in a challenging environment and a desire to join a business that offers exceptional development and potential to progress.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.