Assistant Head Housekeeper

WGC Ltd.; Leeds; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

DiscountStore with discounts from ASDA, O2 & more

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. in Leeds is seeking an Assistant Head Housekeeper to support the housekeeping department. In this role, you will enhance productivity, ensure guest satisfaction, and maintain strong relationships with the hotel team.

You will also be responsible for team recruitment, training, and managing performance daily. An excellent package including health insurance and training opportunities is offered, along with a commitment to diversity and inclusion in the workplace.

Qualifications

• Proven experience in housekeeping or similar environment.
• Ability to manage and motivate a team.
• Strong understanding of cleanliness and safety standards.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Maintain strong relationships with hotel team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Manage expenditure and payroll to meet budgets.

Skills

Team management

Productivity improvement

Guest satisfaction analysis

Health and Safety compliance

Job description

Overview

Ibis Budget Leeds Centre, 2 THE Gateway North, Crown Point Road, Leeds, LS9 8BZ

Rate: £13.62 | Hours: Guaranteed Hours Each Week

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department. Your responsibilities include improving productivity, maintaining strong working relationships with the hotel team, and meeting financial and safety targets. WGC offers an industry leading package and a career plan that includes training, mentoring, and extensive career progression opportunities.

Annual training allowance of up to £10,000 can be used on a selection of WGC approved apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.