Assistant Head Housekeeper

WGC Ltd.; Greater London; On-site; GBP 16,956 - 24,150; Full time

Benefits offered by this job

Life Insurance

Discount Store

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is hiring an Assistant Head Housekeeper in Greater London, responsible for supporting housekeeping operations and team management. Candidates should have prior housekeeping experience and a commitment to service quality. The role offers fixed hours, training allowances, life insurance, and various discounts. WGC Ltd. champions diversity and is a Disability Confident Employer, welcoming applicants from all backgrounds to build a culture of inclusion.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver a consistent level of service.
• Desire for development and progression.

Responsibilities

• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Maintain a strong working relationship with the hotel team.

Skills

Housekeeping experience

Team management

Communication

Problem-solving

Job description

Location: Ibis Styles London Ealing, 32-38 Uxbridge Road, Ealing, London, W5 2BS
Rate: £14.92 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

We offer an industry‑leading package and are passionate about career progression. We’ll build a career plan with training, mentoring and extensive experience outside your current skill set.

Annual training allowance of up to £10,000 is available on WGC‑approved apprenticeships and accredited courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• Discount Store with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low‑cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Check rooms per company standard
• Improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials for operational requirements
• Maintain a strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised, COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Previous experience in a housekeeping environment and the ability to deliver a consistent level of service in a challenging environment are required. A desire for development and progression will be considered.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.