Head Housekeeper

WGC Ltd.; Northampton; On-site; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Fixed hours contract available

Flexible hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from top retailers

Training budget of up to £10,000

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is looking for a Head Housekeeper in Northampton. This role involves leading the housekeeping team to ensure a high standard of room cleanliness and guest satisfaction. Responsibilities include managing team performance, improving productivity, and maintaining communication with hotel management. Candidates should have previous housekeeping experience, strong leadership skills, and a commitment to health and safety. WGC Ltd. offers an annual training budget of up to £10,000 and a supportive work environment.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver a consistent level of service in challenging conditions.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyze guest data for resource planning.
• Maintain strong communication with hotel management and staff.
• Identify improvements for guest satisfaction.
• Adhere to Health and Safety policies.
• Recruit, train, and manage the housekeeping team.
• Achieve financial targets and manage budgets.
• Participate in training programs.

Skills

Housekeeping experience

Team management

Guest satisfaction improvement

Health and Safety adherence

Job description

Delta Hotels Northampton, Eagle Drive, Northampton, NN4 7HW

Rate: £33000 | Hours: Guaranteed Hours Each Week

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Company Overview

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.

WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC approved apprenticeships and accredited training courses, including English, Maths, IT and more.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

Previous experience of working in a housekeeping environment and ability to deliver a consistent level of service in a challenging environment.

EEO Statement

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer – please let us know if you require any support or reasonable adjustments during the application or interview process.