Assistant Head Housekeeper

WGC Ltd.; Liverpool; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Discounted hotels and flights

Employee Assistance Programme

28 days holiday

Training budget of up to £10,000

Job summary

A leading outsourced hotel services company in Liverpool is looking for an Assistant Head Housekeeper. In this role, you will oversee housekeeping operations and ensure guest satisfaction. Candidates should have prior experience in housekeeping and the ability to manage a team effectively. The position offers a supportive environment with extensive training and career progression opportunities.

Qualifications

• Previous experience in a housekeeping environment required.
• Ability to deliver consistent service in challenging settings.
• Willingness to participate in training and skill development.

Responsibilities

• Check rooms according to company standards.
• Work to improve productivity and efficiency of room cleaning.
• Recruit and manage team performance.

Skills

Housekeeping experience

Team management

Guest satisfaction improvement

Job description

Overview

Ibis Liverpool Centre Albert Dock, 27 Wapping, Liverpool, L1 8LY

Rate: £14.12 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

About the role

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Diversity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Application

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215