Head Host: Luxury Front-of-House Leader

Hospitality ON; Greater London; Ibrido; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Department incentives + £1,300 bonus

Free UK/Ireland stays (4 nights/yr)

Employee benefit card – global rates

Sofitel Experience + breakfast

Complimentary meals on duty

Special rates in F&B, Rooms & Spa

Training & development opportunities

Employee assistance program, 24/7 GP

Social events and activities

Descrizione del lavoro

Sofitel London St James in London is seeking a Head Host to lead the Host and Hostesses team, delivering a seamless, personalised guest experience from arrival to departure. The role oversees reservations, guest relations, front-of-house organisation, VIP management, and related SOPs in line with luxury standards.

The Head Host will also coach staff, drive revenue through strategic bookings, manage guest profiles, and ensure impeccable service while maintaining the brand’s high standards and

Competenze

• Experience as Host, Reception, or Restaurant Supervisor in luxury settings.
• Strong knowledge of reservation and table management systems.
• Experience with cashiering, payments, voucher redemption, and financial reconciliation.
• Excellent leadership and guest service skills, including VIP handling.

Mansioni

• Lead and supervise the Host Team, ensuring exceptional service, grooming, presentation, and professionalism at all times.
• Manage all restaurant reservations across multiple platforms, ensuring accuracy, effective table management, and optimal guest flow.
• Maintain detailed guest profiles, preferences, and VIP records to deliver personalised and memorable experiences.
• Lead daily briefings, communicating bookings, VIPs, operational priorities, and service updates clearly to the team.
• Collaborate closely with Restaurant Management, Floor Teams, Kitchen, and Reservations to ensure smooth and efficient service delivery.
• Monitor guest satisfaction, handling feedback and complaints professionally and implementing improvements where required.
• Ensure all reservation enquiries and guest communications are responded to promptly, professionally, and in accordance with luxury hospitality and brand standards.
• Oversee the F&B Reservations function in the absence of the Executive Reservations Manager, ensuring continuity of service and taking responsibility for reservation operations.
• Record reservation information accurately, ensuring guest preferences, dietary requirements, special occasions, and VIP details are captured and communicated effectively.
• Support revenue generation through strategic reservation management, upselling opportunities, private dining enquiries, and minimising cancellations and no-shows.
• Maintain a welcoming, elegant, and organised restaurant environment, ensuring luxury hospitality standards are consistently met.
• Provide coaching, guidance, and support to Hosts, promoting service excellence and continuous development.

Conoscenze

Host/Reception experience

Restaurant supervisor

Leadership & people management

VIP guest handling

Strumenti

Reservation systems

Cashiering & payments

Voucher redemption

Descrizione del lavoro

Sofitel London St James in London is seeking a Head Host to lead the Host and Hostesses team, delivering a seamless, personalised guest experience from arrival to departure. The role oversees reservations, guest relations, front-of-house organisation, VIP management, and related SOPs in line with luxury standards.

The Head Host will also coach staff, drive revenue through strategic bookings, manage guest profiles, and ensure impeccable service while maintaining the brand’s high standards and