Luxury Front-of-House Host (Temporary) – London

Four Seasons Recruitment Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Job summary

Four Seasons Recruitment Ltd in London is seeking a Luxury Host for a temporary position starting ASAP. You will be the first point of contact, delivering exceptional service in a prestigious retail environment and guiding customers to the right teams.

Ideal candidates have luxury retail or hospitality experience, excellent interpersonal skills, and a polished professional appearance. The role requires flexibility to work across weekdays, weekends, and peak trading periods in London.

Qualifications

• Previous experience in luxury retail, hospitality, front of house or a customer-facing role is essential.
• Experience within a premium or luxury brand environment is highly desirable.
• A natural ability to welcome, engage and communicate confidently with a diverse range of customers.
• Excellent interpersonal skills and a polished, professional manner.
• Strong organisational skills and the ability to manage customer flow during busy periods.
• Confident handling enquiries and adapting your approach to different customer needs.
• A proactive, approachable and service-driven attitude.
• Impeccable personal presentation and an understanding of luxury service standards.
• Reliable, punctual and comfortable working as part of a high-performing team.
• Flexible and available to work across weekdays, weekends and peak trading periods.
• London-based or able to travel easily across London.

Responsibilities

• Welcome customers warmly and professionally, creating an exceptional first impression.
• Act as the first point of contact for customers, offering assistance and directing them to the appropriate departments or team members.
• Manage customer flow across the store, ensuring visitors receive timely and attentive service.
• Support queue management during busy trading periods, launches, events and peak hours.
• Coordinate customer appointments and communicate effectively with sales associates to ensure a seamless experience.
• Identify customer needs and ensure they are connected with the appropriate sales associate or specialist.
• Maintain a polished and professional presence at the store entrance, reception or designated welcome area.
• Provide clear information about store services, collections, appointments and customer facilities.
• Assist with customer enquiries, ensuring all interactions are handled courteously and efficiently.
• Support the wider team with special events, VIP visits and other in-store activities where required.
• Maintain excellent presentation standards across the entrance and customer-facing areas.
• Represent prestigious luxury brands with confidence, discretion and a strong understanding of elevated customer service.

Skills

Luxury customer service

Front of house

Retail hospitality

Excellent communication

Professional demeanour

Team player

Organisation

Adaptability

Job description

Four Seasons Recruitment Ltd in London is seeking a Luxury Host for a temporary position starting ASAP. You will be the first point of contact, delivering exceptional service in a prestigious retail environment and guiding customers to the right teams.

Ideal candidates have luxury retail or hospitality experience, excellent interpersonal skills, and a polished professional appearance. The role requires flexibility to work across weekdays, weekends, and peak trading periods in London.