Assistant Head Housekeeper - Lead Housekeeping Excellence

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

On-site parking

Staff discount at Arora Hotels

Food & beverage discounts

Life assurance

Cycle to work

Employee assistance programme

Merlin Entertainments discounts

Taste card

Long service recognition

Grow with us

Job summary

Sofitel London-Heathrow is seeking an experienced Head of Housekeeping to lead and inspire a 5-star team. You will drive cleanliness, guest satisfaction and brand standards across a luxury hotel with extensive meeting and dining facilities.

The role requires strong leadership, excellent English, and proven experience in managing teams within a premium environment. You will oversee staffing, training, and safety compliance and report into the department head.

Qualifications

• Excellent communication and organisational skills.
• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a "can do" attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Experience in conducting departmental and Health and Safety training.
• Proficient in computer and financial skills.
• Excellent standard of English, both written and spoken.

Responsibilities

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction.
• Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve.
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Manage staffing levels to cover business demands.
• Ensure compliance with health, safety, and environmental regulations.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
• Deputise in the absence of Head Housekeeper.

Skills

Communication

Leadership

Attention to detail

Flexibility

Team management

Coaching & training

Health & Safety training

Financial skills

English proficiency

Tools

Computer skills

Job description

Sofitel London-Heathrow is seeking an experienced Head of Housekeeping to lead and inspire a 5-star team. You will drive cleanliness, guest satisfaction and brand standards across a luxury hotel with extensive meeting and dining facilities.

The role requires strong leadership, excellent English, and proven experience in managing teams within a premium environment. You will oversee staffing, training, and safety compliance and report into the department head.