Head Host

edyn Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a Head Host to manage guest experiences in a Locke aparthotel in London. The role emphasizes team management, guest satisfaction, and operational efficiency. Ideal candidates will possess exceptional communication skills and hospitality experience.

Qualifications

• Strong understanding of hospitality and guest services.
• Proficiency with IT systems and software, including Microsoft Office.
• Ability to handle complaints and resolve customer queries.

Responsibilities

• Create memorable experiences for guests.
• Supervise and coach the Day House Host team.
• Identify revenue and occupancy opportunities.

Skills

Customer service

Problem-solving

Communication

Time management

Attention to detail

Coaching

Strategic thinking

Education

Experience in hospitality

Job description

The role...

Are you a hospitality enthusiast? A customer-focused host with exceptional multi-tasking abilities? Do you thrive on developing a happy, motivated team? Reporting to the Assistant General Manager and partnering with another Head Host, you will support the management of a Locke aparthotel.

You should have a strong understanding of maintaining and enhancing the Locke brand, excellent people management skills, and a natural talent for delivering service that delights guests and encourages repeat visits.

What it looks like....

1. Create memorable experiences that encourage guests to return
2. Stay informed about local events and inspire guests with new ideas
3. Respond to guest reviews in a caring and professional manner
4. Handle complaints proactively with a positive attitude
5. Resolve payment queries and system errors efficiently
6. Supervise and coach the Day House Host team, empowering them to excel
7. Participate in on-call duties as required
8. Delegate tasks effectively to ensure smooth operations
9. Identify opportunities to increase revenue and occupancy
10. Assist in organizing and delivering events that promote the Locke brand
11. Recognize and promote upselling opportunities within your team

What you’ll need....

• Passion for hosting communities and creating thoughtful spaces
• Human-centered coaching skills
• Experience in hospitality
• Intuitive customer service skills
• Strong problem-solving and analytical skills
• Strategic thinking and sound decision-making
• Confidence to act swiftly and take informed risks
• Excellent spoken and written English skills
• Exceptional communication abilities
• Impeccable attention to detail
• Excellent time management skills
• Flexibility and innovative thinking
• Proficiency with IT systems and software, including Microsoft Office