Reception Host Leader

Point A Hotels; London; On-site; GBP 30,000; Full time

Job summary

Point A Hotels is seeking a Reception Host Leader for their Shoreditch location. The role focuses on ensuring exceptional guest experiences and leading a supportive team. Candidates should possess strong customer service skills, leadership abilities, and a positive attitude. The position offers a competitive salary and opportunities for professional development within a fun, friendly environment.

Benefits

Attractive salary, 40-hour week contract

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Fun, friendly, and supportive environment

Professional development and career progression

Opportunities across the group

Team building activities and social events

Friends and Family Rates at all properties

33 days of annual leave

Qualifications

• Ability to engage and lead a team.
• Passion for service and delivering memorable experiences.
• Desire for personal development.

Responsibilities

• Ensure every guest has an unforgettable experience.
• Support hotel teams and ensure effective shift handovers.
• Engage with guests to enhance their stay.

Skills

Customer service

Problem-solving

Communication

Leadership

Positive attitude

Industry understanding

Imagination

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With an entrepreneurial approach and extensive network, we respond to opportunities and drive growth. Our agility and experience in real estate development enable us to transform assets, which are then operated by skilled teams across the UK, Europe, and East Africa.

About Point A

At Point A, we are defined by our mindset, not the market conditions. We believe in thinking differently, innovating, and challenging the status quo with our brand, products, and service. Since 2017, our thoughtful, humble, honest approach has made us one of the most successful new hotel brands. We are looking for passionate individuals to help us continue this success story.

The Role

We are seeking a Reception Host Leader to support our team and guests at Point A Shoreditch. The primary focus is to ensure every guest has an unforgettable experience.

Key requirements

• Ability to engage and lead
• Excellent customer service and problem-solving skills
• Outstanding communication skills
• Support other hotel teams and ensure effective shift handovers
• Passion for service and delivering memorable experiences
• Positive attitude and drive
• Desire for personal development
• Kindness, honesty, and community care
• Good industry understanding and a commitment to excellence
• Imagination and ability to maximize business potential
• Confidence to challenge the status quo

Applicants must have the right to work in the UK and be able to commute to the property.

We offer

• Attractive salary, 40-hour week contract
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Fun, friendly, and supportive environment
• Professional development and career progression
• Opportunities across the group, including coffee houses and support offices
• Team building activities and social events
• Friends and Family Rates at all properties
• 33 days of annual leave

Salary: £29,432 per annum