Head Host

Ochre London; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a modern European restaurant located in the National Gallery as a Head Host. This role is perfect for an enthusiastic individual who thrives in a vibrant environment and is passionate about delivering outstanding customer service. You will manage the host team, oversee the reservation system, and ensure a seamless experience for guests. With a focus on British seasonal produce and a commitment to excellence, this is an exciting opportunity to be part of a growing team in a dynamic setting. If you enjoy a friendly atmosphere and love working with people, this position is tailored for you.

Qualifications

• Experience in managing teams and providing excellent customer service.
• Ability to handle reservations and guest complaints effectively.

Responsibilities

• Greet guests and manage the reservation system efficiently.
• Oversee host team performance and ensure guest satisfaction.

Skills

Organisational Skills

Customer Service

Team Management

Communication Skills

Tools

Reservation System

Website Management Tools

Job description

Position: Head Host

Contract: Full-time, 5 days a week

Location: Ochre

Salary: £13.15 per hour (basic) + £4.05 per hour (tronc) = £17.20 per hour

Working Hours: Full availability required Monday to Sunday

Based inside the National Gallery, Ochre is a modern European restaurant highlighting British seasonal produce. It offers a contemporary European menu and exciting private events.

We are looking for an organised, enthusiastic Head Host to join our fantastic team. As Head Host, you’ll help manage the host team, manage the reservation system, and assist with the variety of events held at this iconic venue.

General Responsibilities:

1. Greet guests as they enter the restaurant
2. Manage the reservation system and handle reservation-related emails
3. Address guest complaints and ensure resolution
4. Oversee and manage hosts team performance
5. Maintain and update the restaurant website and all the reservation platforms
6. Organize and store vouchers and discount codes

If you like the idea of joining a growing team, working in a thriving, fun, and friendly environment where the best possible customer service is the number one goal, then this is the place for you.