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Reception Host Leader

Point A Hotels

London

On-site

GBP 30,000

Full time

Yesterday

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Job summary

Point A Hotels is seeking a Reception Host Leader to ensure guests have an unforgettable experience. This role will focus on customer engagement and team support, requiring excellent service skills and a positive attitude. Join us in a vibrant hospitality environment committed to guest satisfaction.

Benefits

Attractive salary

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Professional development opportunities

Great team building initiatives

33 days of annual leave

Qualifications

Engaging and leading guests effectively.
Outstanding customer service skills.
Positive attitude and drive.

Responsibilities

Ensure guests have an unforgettable experience.
Support other hotel teams and shift handovers.
Deliver passionate service to customers.

Skills

Customer service

Problem-solving

Communication

Teamwork

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This range is provided by Point A Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Role

We are currently seeking Reception Host Leader team member to support our team and guests at Point A Shoreditch.

The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.

Key Requirements.

Ability to engage and lead.
Excellent customer service and problem-solving skills.
Outstanding communication skills.
Supporting other teams in the hotel and ensuring effective shift handovers.
Passion for service and delivering unforgettable experiences to our customers.
Positive attitude and drive.
Passion for developing yourself.
Kindness, honesty and care for the surrounding community.
Good understanding of the industry and what it takes to be the best.
Imagination and ability to maximise business potential.
Confidence to challenge status quo.

Must have right to work in UK and be able to commute to property locations.

We will offer you:

Attractive salary, 40h a week contract.
Queensway Reward & Recognition Scheme
Annual Awards Ceremony in London
Fun, friendly, and supportive work environment
Professional development and career progression
Career opportunities across the group including coffee houses and support office
Great team building initiatives and social events
Friends and Family Rates at all our properties
33 days of annual leave

Salary: £29,432 per annum

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Restaurants

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