Head Concierge - Luxury Shore Experiences Aboard Yachts

V.Group; Greater London; On-site; GBP 50,000 - 70,000; Part time

Job summary

V.Ships Leisure is seeking a First Concierge on behalf of Orient Express Sailing Yachts for shipboard deployment. The role focuses on presenting and coordinating shore experiences across ports of call, ensuring guest satisfaction and adherence to Orient Express standards.

You will lead the destination concierge team, work with OE shore management, and oversee guest experiences from embarkation to disembarkation with grace and professionalism.

Qualifications

• Languages: Fluent English plus two additional languages (French, Italian, German, Spanish, Mandarin).
• High school degree or related.
• 5 years as Shorex Manager or equivalent in a luxury environment.
• Shipboard experience required.
• STCW certificates valid.
• Pre-Employment Medical valid.
• C1D visa mandatory for all positions.

Responsibilities

• Liaise with local tour operators to confirm shore experiences and reservations.
• Supervise embarkation and debarkation to communicate schedules to the team.
• Ensure smooth dispatch and operation of all shore experiences and tours.
• Brief and instruct local guides prior to shore visits; host with guests when needed.
• Collaborate with conciergerie partner and DMCs to secure guest arrangements.

Education

High school degree or related

Tools

Microsoft Office

MXP knowledge

Job description

V.Ships Leisure is seeking a First Concierge on behalf of Orient Express Sailing Yachts for shipboard deployment. The role focuses on presenting and coordinating shore experiences across ports of call, ensuring guest satisfaction and adherence to Orient Express standards.

You will lead the destination concierge team, work with OE shore management, and oversee guest experiences from embarkation to disembarkation with grace and professionalism.