Senior Guest Relations Lead - Luxury Yacht Concierge

vgroup; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

V.Ships Leisure, on behalf of Orient Express Sailing Yachts Corinthian, seeks a Senior Guest Relations professional to lead a receptionist and concierge team and to deliver elegant, proactive guest experiences in a luxury sailing context.

The role requires empathy, patience, flexibility and strong decision-making to handle complex guest situations and maintain a high standard of service.

Job description

V.Ships Leisure, on behalf of Orient Express Sailing Yachts Corinthian, seeks a Senior Guest Relations professional to lead a receptionist and concierge team and to deliver elegant, proactive guest experiences in a luxury sailing context.

The role requires empathy, patience, flexibility and strong decision-making to handle complex guest situations and maintain a high standard of service.