First Concierge for Orient Express Sailing Yachts

vgroup; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

V.Ships Leisure is seeking a First Concierge on behalf of Orient Express Sailing Yachts. The role focuses on presenting, promoting and coordinating all shore experiences across port calls to deliver a seamless guest journey.

You will collaborate with Orient Express shore teams and local agents, ensuring guests receive efficient, courteous assistance during shore visits and upholding Orient Express Standards to foster guest satisfaction and a premium service culture.

Responsibilities

• Manage and promote destination experiences across port calls.
• Coordinate with Orient Express shore teams and local agents.
• Ensure guests receive efficient and courteous assistance during shore visits.

Job description

V.Ships Leisure is looking for First Concierge on behalf of Orient Express Sailing Yachts.

The First Concierge manages and controls the presentation, promotion, supervision and arrangement of all destination experiences offered in the various ports of call, in collaboration with the Orient Express shore teams and the various DMC and local agents. The First Concierge ensures that guests receive efficient and courteous assistance on all shore visits, in accordance with Orient Express Standards and to create a friendly, guest-oriented service culture to foster guest satisfaction.