Senior Guest Relations for Orient Express Sailing Yachts

vgroup; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

V.Ships Leisure, on behalf of Orient Express Sailing Yachts Corinthian, seeks a Senior Guest Relations professional to lead a receptionist and concierge team and to deliver elegant, proactive guest experiences in a luxury sailing context.

The role requires empathy, patience, flexibility and strong decision-making to handle complex guest situations and maintain a high standard of service.

Job description

V.Ships Leisure is looking for Senior Guest Relations on behalf of Orient Express Sailing Yachts Corinthian.
The Senior Guest Relations plays a pivotal role in creating an elegant, sophisticated, efficient and pro active level of interaction with guests, through her/his management of the receptionist and concierge teams. A high level of empathy, patience, flexibility, decision-making ability and confidence in her/his role is necessary to handle complex scenarios and situations.