Head Concierge

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Greater London is looking for a Head Concierge to enhance guest experiences through personalized service and strong local partnerships. Your role will include managing the concierge team, creating service flows, and ensuring outstanding guest service. You will enjoy a highly competitive salary, wellness days, discounted hotel rates, and other significant benefits, all while working in a unique boutique hotel environment.

Benefits

Highly competitive salary

Wellness days

Discounted hotel rates

Food & Beverage discounts

Free meals

Access to pay before payday

Staff recommendation scheme

Gym discounts

Ride to Work scheme

Discounts at retailers

Free dry cleaning

Annual staff parties

Company pension plan

Award-winning training

Qualifications

• Exceptional interpersonal and communication skills.
• Ability to manage a team and deliver training.
• Strong organizational skills and attention to detail.

Responsibilities

• Build strong partnerships with local businesses.
• Provide tailored recommendations and arrange services.
• Design and implement SOP’s for the team.

Skills

Customer service excellence

Strong partnership building

Personalized service skills

Knowledge of local attractions

Job description

Head Concierge

At Holmes Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests.

Our Head Concierge will ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As our Head Concierge, you will receive:

• Salary: Highly competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Master of your Craft, you will…

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art'beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Recruit and retain concierge & porters' team
• Design and implement the department's SOP's and service flows.
• Manage all aspects of the concierge & porters' team, including payroll, training, recruitment, performance and discipline.

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

Holmes. A home away from home for curious minds.