Head Concierge

Hallmark Luxury Care Homes; Bath; On-site; GBP 32,000 - 46,000; Full time

Job summary

Hallmark Luxury Care Homes is seeking a Head Concierge for The Residences to lead the resident experience in a luxury retirement living community. You will oversee hospitality services, events, dining experiences, and ensure a personalised five-star experience for every resident.

Ideal candidates will come from luxury hospitality with 5-star concierge or front-of-house backgrounds, and possess outstanding communication, organisational skills and IT proficiency.

Qualifications

• Luxury hospitality background, ideally in a 5-star concierge or front-of-house role.
• Experience in delivering exceptional service and creating memorable experiences.
• Desirable: customer service qualification and experience in event planning or hospitality management.

Responsibilities

• Lead the resident experience within a luxury retirement community.
• Oversee hospitality services, events, and dining experiences.
• Ensure every resident receives a seamless, personalised five-star experience.
• Collaborate with teams to maintain impeccable presentation and service.

Skills

Outstanding communication

Organisational ability

IT proficiency

Education

Customer service qualification

Job description

Experience the Warmth: Join Our Bighearted Team as a Head Concierge at Hallmark Luxury Care Homes and Help Residents Thrive!

Are you passionate about delivering exceptional service and creating unforgettable experiences?

Do you thrive in a luxury hospitality environment where attention to detail and professionalism are key? If so, we have the perfect opportunity for you.

We're looking for a Head Concierge to lead the resident experience within our luxury retirement living community, The Residences.

This role would suit someone from a 5-star hospitality, concierge, front-of-house or guest relations background who is passionate about delivering exceptional service and creating memorable experiences.

You’ll be the main point of contact for residents, overseeing hospitality services, events, dining experiences, and ensuring every resident receives a seamless, personalised five-star experience.

What we’re looking for:

• Experience: Luxury hospitality background, ideally in a 5-star concierge or front-of-house role.
• Skills: Outstanding communication, organisational ability, and IT proficiency.
• Qualities: Immaculate presentation, proactive problem-solver, and a genuine passion for exceptional service.
• Desirable: * Customer service qualification and experience in event planning or hospitality management.