Five-Star Concierge Lead: Resident Experience

Hallmark Care Homes; Clays End; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension and life assurance

Optional healthcare

Hallmark Rewards discount scheme

Job summary

Hallmark Care Homes is seeking a Head Concierge for The Residences, a luxury care setting. You will lead hospitality and wellbeing services, anticipating residents' needs to deliver a seamless, five-star lifestyle daily.

Your role involves acting as the main contact, coordinating admissions, and building lasting relationships with residents while ensuring exceptional service and a warm, professional environment.

Qualifications

• Luxury hospitality background or front-of-house experience in a premium setting.
• Excellent communication, organisational, and IT skills.
• Immaculate presentation and proactive problem-solving mindset.
• Desirable: customer service qualification and event planning or hospitality management experience.

Responsibilities

• Be the primary point of contact for residents, delivering service with warmth and professionalism.
• Anticipate residents' needs and address requests to ensure comfort and satisfaction.
• Coordinate resident admissions and liaise with care teams for smooth transitions.
• Build relationships with residents and understand preferences and life histories.
• Take ownership of requests and ensure timely resolutions.
• Provide in-suite services, including deliveries, meals, and fridge stocking.
• Oversee dining experiences to meet high standards and preferences.
• Manage bar service and hospitality for residents.
• Maintain the Residences' presentation to be welcoming and professional.
• Coordinate activities and events with the care team and external providers.

Skills

Exceptional communication

Organisational ability

IT proficiency

Education

Customer service qualification

Job description

Hallmark Care Homes is seeking a Head Concierge for The Residences, a luxury care setting. You will lead hospitality and wellbeing services, anticipating residents' needs to deliver a seamless, five-star lifestyle daily.

Your role involves acting as the main contact, coordinating admissions, and building lasting relationships with residents while ensuring exceptional service and a warm, professional environment.