Lux Concierge: Elevate Residents' Comfort & Experience

Hallmark Care Homes; Littlehampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare (optional)

Hallmark Rewards discounts

Job summary

Hallmark Luxury Care Homes is seeking a Concierge to enhance residents' daily lives at The Residences. You will be the first point of contact, delivering professional, compassionate service and coordinating admissions with care teams to ensure a smooth experience.

You will anticipate resident needs, manage dining and bar services, and support activities and events, all while maintaining a warm, respectful environment.

Qualifications

• Experience delivering high-quality customer service in care settings.
• Demonstrated empathy and respectful communication with residents.
• Ability to coordinate with residents, families and care teams.

Responsibilities

• Act as the primary point of contact for residents, delivering exemplary service with warmth.
• Anticipate residents' needs and address requests to ensure comfort.
• Coordinate resident admissions with relevant departments for smooth transitions.
• Build professional relationships with residents to understand preferences.
• Take ownership of resident requests and ensure prompt resolution.
• Provide in-suite services such as deliveries, meals, and stocked fridges.
• Oversee dining and ensure meals meet residents' preferences and standards.
• Manage bar service, serving food and drinks with hospitality.
• Maintain a welcoming and professional environment at The Residences.
• Coordinate activities and events with the care team and external providers.

Skills

Excellent communicator

Compassionate

Flexible

Ethical

Respectful

Committed to quality

Outstanding

Job description

Hallmark Luxury Care Homes is seeking a Concierge to enhance residents' daily lives at The Residences. You will be the first point of contact, delivering professional, compassionate service and coordinating admissions with care teams to ensure a smooth experience.

You will anticipate resident needs, manage dining and bar services, and support activities and events, all while maintaining a warm, respectful environment.